Customer Experience and Analytics Manager

Vor 3 Tagen

Basel, Schweiz Straumann Group Vollzeit

**Position Overview**:
**Key Responsibilities**:

- ** Customer Experience Management**:

- Lead strategy development and continuous improvement initiatives for user experiences across educational platforms, websites, and external communications.
- Regularly evaluate and optimize interfaces, accessibility, user journeys, and interaction points to enhance customer satisfaction and engagement.
- ** Content and Communication Coordination**:

- Oversee content strategy, development, and deployment, partnering effectively with global marketing teams, regional stakeholders, and external creative agencies.
- ** Data Collection, Analytics, and Insights**:

- Lead the comprehensive data collection and analytics strategy across platforms, websites, and communications
- Synthesize complex data into actionable strategic insights, guiding informed decision-making at senior management levels.
- ** Executive Reporting and Communication**:

- Prepare detailed executive-level reports on platform performance, communication effectiveness, and user engagement.
- Clearly articulate insights, trends, and strategic recommendations to senior leadership and cross-functional stakeholders.
- ** Cross-functional Leadership and Collaboration**:

- Foster robust relationships and ensure seamless coordination with global marketing teams, regional stakeholders, and external agencies.
- Drive collaborative processes that streamline operations and elevate the global medical education experience.

**Qualifications**:

- Bachelor’s degree in Marketing, Business, Communications, Analytics, or related fields. An advanced degree is strongly preferred.
- Minimum 5-7 years of experience in customer experience management, digital analytics, and communications strategy, preferably within healthcare or medical education sectors.
- Advanced expertise with digital analytics tools and proven ability to derive strategic insights from complex data.
- Exceptional communication, interpersonal, and leadership skills, with demonstrated capability in presenting effectively to senior leadership.
- Proven track record managing global projects, external agencies, and regional collaborations to successful outcomes.
- Extensive experience managing LMS systems, webinar platforms, website CX, and digital communications channels.
- Superior organizational, multitasking, strategic planning, and problem-solving capabilities with attention to detail.

**What We Offer**:

- A key role influencing Straumann’s global approach to medical education excellence.
- An innovative, collaborative, and diverse international work environment.
- Robust opportunities for professional growth, learning, and career development.
- Join us in pioneering the future of medical education through transformative customer experiences, insightful analytics, and strategic communications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Switzerland : Basel

**Travel Percentage**:0 - 10%

**Requisition ID**:17920

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