Customer Deployment and Success Manager

vor 2 Wochen

Basel, Schweiz b-rayZ AG Vollzeit

Do you have a passion for working in an exciting and growing business in AI technology solutions? if so, our job opening might be the right opportunity for you.

**Join the future of breast imaging At b-rayZ we work to save women lives through early breast cancer detection.**
- Our AI medical software is developed in close partnership with radiologists and breast cancer centers. We utilize AI models to support the daily work of radiologists and the radiographers in breast imaging. We are based in Stettbach / Zurich and expanding quickly across Europe.

**Main Tasks**
- Installation and commissioning of products into end customer hospitals and radiology sites
- Delivery of trial-based evaluation of products
- Delivery of global customer support to direct customers and to partners to specified service levels
- Managing technical pre-sales support including site surveys, information security responses etc.
- Collaborate with our engineering and developing teams to design and implement new features and services.
- Assist and support existing and new customers in technical aspects of our solutions and in their integration into the customers’ IT environment.
- Inform and train customers in the proper use of our solutions in order to enhance customer experience and keep customer satisfaction high.

**You Offer**
- You have 5+ years’ experience within enterprise IT and/ customer support function
- You ideally have a profound experience in radiology and are familiar with IT devices and software in hospitals or radiology centers
- You have a sound knowledge of digital technologies and AI technologies.
- You are experienced in working in cross-functional teams
- You have a track record in providing consulting services, configuring and customizing products to meet complex customer requirements.
- You show agility and creativity to work at emerging market phase and ability to be methodical and structured to clear the way for scaling
- You are an active listener and have a passion for service.
- You are a team player, have a positive mindset with a strong can-do attitude.
- You speak German, English and preferably also French.
- You are open to travel (20%) and visit customers on-site.

**Regarding the role**
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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