Intern/trainee Operations

vor 1 Woche

Zurich, Schweiz Kuoni Tumlare Vollzeit

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

**Role Description**

This is a full-time on-site role for an Intern/Trainee located in Zürich.
- Gaining proficiency on company systems, to cooperate with Operations and Customer Service teams (checking service timing and itineraries, booking and confirming various services, and budget control - tours vary from mass production leisure series tours to organized ad-hoc tours of various sizes - origin of tours are from Asian countries and America).
- Checking that service code/suppliers and conditions are correct
- Checking service/route availability depending on seasonality
- Review itineraries for feasibility in terms of timing and routing
- Supporting the team in order to select the appropriate suppliers suitable for the tour and to book and confirm services efficiently and accurately
- Assisting in the use of some supplier's online system (Rail service will be required to issue tickets at finalization of the tour)
- Supporting the Customer Service team for any necessary troubleshooting when clients are on the road
- Supporting in related duties such as master data maintenance and other administrative tasks as required
- Internship on 6 months basis
- Basic destination and culture knowledge for Switzerland (essential)
- Travel industry market & culture understanding (essential)
- Ability to multitask and handle customers' queries and complaints (essential)
- Good written and verbal German and English skills (essential)
- Previous experience in travel industry/customer service (desirable)
- Computer literature - experience in working with Microsoft packages (desirable)
- Ability to work in a team and collaborate with others effectively

**Benefits**:

- Gain valuable hands-on experience in a renowned travel and tourism company
- Opportunity to work in an international environment
- Learn from industry professionals and expand your professional network
- Diverse & Inclusive culture
- Opportunities to learn & grow
- CHF 2'708.00 per month (gross amount)

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