Journey Improvement Manager 80-100%
vor 19 Stunden
At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
We are looking for a Journey Improvement Manager to continuously enhance and optimize the customer journey. In this role, you will analyze touchpoints, identify pain points, and drive cross-functional initiatives that improve customer experience and satisfaction. Your work will play a key role in ensuring seamless, customer-focused processes end to end.
YOUR CHALLENGE:
- Systematically analyse the customer journey key points
- Structure and formulate new requirements for improving the customer experience and drive implementation in close cooperation with journey owners
- Support development and improvement of customer journey standards in close cooperation with journey owners
- Support the business units in conducting customer journey analyses
- Develop a governance framework for journey deliveries across various delivery methods
- Measure the maturity of the customer experience throughout improvement projects
YOUR SKILLS:
- University or technical college degree, preferably in business informatics, business administration or innovation management and several years of professional experience ideally in the Telco industry as well as solid experience in business analysis or customer experience management
- In-depth analytical skills for business processes with certification
- Strong customer focus, experience with customer-centric methods (e.g. customer journey) as well as strong implementation skills, prioritization skills and structured working methods
- Experience in implementing IT solutions in collaboration with development teams, strong analytical thinking and problem-solving skills
- Solid knowledge of project management and agile methods (e.g., SAFe) as well as experience with industry-standard collaboration tools such as Confluence, ADO, etc.
- Very good knowledge of English. German, Italian and French are an advantage
At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance - Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future
ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
LI-KD1
-
Journey Strategist – Client Lifecycle Manager
vor 4 Wochen
Zürich, Schweiz UBS VollzeitJourney Strategist – Client Lifecycle Manager Job Reference # 323671BR Job Type Full Time Key Responsibilities Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. Translate strategic objectives into actionable journey maps and experience blueprints. Collaborate with...
-
Journey Strategist – Client Lifecycle Manager
Vor 7 Tagen
Zürich, Zürich, Schweiz UBS Vollzeit CHF 90'000 - CHF 120'000 pro JahrJourney Strategist – Client Lifecycle Manager India, Singapore, Switzerland - Zürich Business management, administration and support, Operations, Product Management and Development Global Wealth Management Job Reference # 323671BR City Pune, Singapore, Zürich Job Type Full Time Your role Key Responsibilities • Lead the end-to-end...
-
Journey Strategist – Client Lifecycle Manager
Vor 7 Tagen
Zürich, Zürich, Schweiz UBS Vollzeit CHF 80'000 - CHF 120'000 pro JahrJob Reference #323671BRJob TypeFull TimeYour roleKey ResponsibilitiesLead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.Translate strategic objectives into actionable journey maps and experience blueprints.Collaborate with cross-functional teams to define KPIs, success...
-
Business Process Manager – Continuous Improvement 80
vor 3 Wochen
Zürich, Schweiz Hitachi Energy VollzeitBusiness Process Manager – Continuous Improvement 80 - 100% (f/m/d) Join to apply for the Business Process Manager – Continuous Improvement 80 - 100% (f/m/d) role at Hitachi Energy The opportunity: Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and...
-
Continuous Improvement Manager
vor 2 Wochen
Zürich, Schweiz ABB Vollzeit**Continuous Improvement Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
-
Business Process Manager – Continuous Improvement 80
vor 3 Wochen
Zürich, Schweiz Hitachi Automotive Systems Americas, Inc. Vollzeit.Business Process Manager – Continuous Improvement 80 - 100% (f/m/d) page is loaded## Business Process Manager – Continuous Improvement 80 - 100% (f/m/d)locations: Zurich, Zurich, Switzerlandtime type: Full timeposted on: Posted Todayjob requisition id: R0094106**Location:**Zurich, Zurich, Switzerland**Job ID:**R0094106**Date...
-
Business Process Manager – Continuous Improvement 80
vor 3 Wochen
Zürich, Schweiz Hitachi ABB Power Grids VollzeitBusiness Process Manager – Continuous Improvement 80 - 100% (f/m/d) Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you! As a Business Process Manager...
-
Process Improvement Manager 80-100%
vor 19 Stunden
Zürich, Schweiz Sunrise GmbH VollzeitAt Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success...
-
Continuous Improvement Manager
vor 3 Wochen
Zürich, Schweiz Hitachi Automotive Systems Americas, Inc. VollzeitA leading technology firm in Zurich seeks a Business Process Manager – Continuous Improvement to enhance operational efficiency and customer satisfaction. The role involves optimizing business processes and leading CI initiatives within cross-functional teams. Candidates should have a background in process improvement, with a Lean Six Sigma certification...
-
Zürich, Schweiz HITACHI ENERGY LTD Vollzeit**Description** **The opportunity** Join a dynamic team driving innovation and continuous improvement in our service business. You will lead a key project to implement a new KPI system and IT platform, gaining deep insights into organizational effectiveness. Whether you're available full-time for six months or part-time throughout your studies, we offer...
