Journey Strategist – Client Lifecycle Manager

vor 4 Wochen


Zürich, Schweiz UBS Vollzeit

Journey Strategist – Client Lifecycle Manager Job Reference # 323671BR Job Type Full Time Key Responsibilities Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. Translate strategic objectives into actionable journey maps and experience blueprints. Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance. Leverage data and AI insights to identify pain points, opportunities, and personalization levers. Act as a thought partner to product and design teams, bringing a client‑centric and strategic lens to solution development. Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads. Your Expertise & Qualifications Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting. Strong understanding of digital product development, agile methodologies, and design thinking. Ability to synthesize complex data and translate it into actionable insights and narratives. Excellent stakeholder management and communication skills. Familiarity with AI‑driven personalization and digital onboarding is a plus. Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics). AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes. We may request you to complete one or more assessments during the application process. Learn more. We’re committed to disability inclusion, and if you need reasonable accommodation or adjustments throughout our recruitment process, you can always contact us. UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback. #J-18808-Ljbffr



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