Customer Success

vor 2 Wochen

Zürich, Schweiz Splint Invest Vollzeit

At Splint Invest, we make alternative investments - like art, wine, watches or rare collectibles - accessible to everyone. We’re growing fast and have one of the highest NPS scores in the industry. Why? Because we take Customer Success seriously.
Now, we’re looking for a motivated, tech-savvy team member to join our Customer Success Team and help us keep the bar high - and go even further.
Tasks
What You’ll Do
- Provide first
- Help users with onboarding, questions about investments, payments, and platform usage
- Learn and support our internal tools & tech stack (training provided - no coding needed)
- Play a key role in increasing the conversion from app install to active investor
- Build and maintain proactive relationships with new users - not just reactive support
- Collaborate with tech & product to escalate and solve complex issues
- Support in internal admin tasks, including payment handling and quality controls

How we measure your success
- First reply time: how quickly you respond to users
- Resolution rate & time: how efficiently you solve user problems
- Customer satisfaction (CSAT) and feedback scores
- Conversion uplift: how your proactive support helps more users become active investors
- Consistency & accuracy in admin and internal quality tasks

**Requirements**:
Who You Are
- You’re early in your career, but hungry to learn and grow into a more client-facing or product-related role
- You enjoy solving problems and working with both people and tools
- You have a basic understanding of tech / IT systems (e.g. REST APIs, ticketing tools, platform logic)
- You speak French and English fluently - German is a plus
- You like working independently, but never hesitate to ask when stuck
- Experience in support, customer success, banking or fintech is a plus - but not required

**Benefits**:
Why You’ll Love This Job
- Hands-on experience in a fast-growing fintech
- Direct access to founders & tech team
- On-the-job training in support systems, fintech workflows & internal processes
- Career development towards client success, operations or product
- Hybrid work setup - Office in Zurich, flexible hours, remote possible

At Splint Invest, Customer Success is not just a service - it's a mindset. We want every user to feel seen, heard, and confident. You will help make complex investments accessible, and your input will directly shape how we grow our user base and our brand.

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