Sprinklr Service Business Application Owner

Vor 5 Tagen

Zurich, Schweiz Sunrise GmbH Vollzeit

Join us in the top league

We are the largest private telecommunications company in Switzerland and a subsidiary of

Liberty Global
- With Switzerland’s leading gigabit fiber optic network and one of the world’s best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right

here



**Tasks**:

- Platform Configuration and Maintenance: Oversee the configuration, customization, and regular maintenance of the Sprinklr Service platform to ensure it meets the company's customer service requirements and operates smoothly
- Stakeholder Collaboration and Support: Work closely with customer service, IT, and other departments to gather requirements, provide training, and offer ongoing support to ensure the platform supports their needs and drives user adoption
- Issue Resolution and Vendor Management: Collaborate with Sprinklr support and internal IT teams to promptly resolve technical issues, ensuring mínimal disruption to service operations and maintaining platform reliability
- Continuous Improvement and Strategic Planning: Develop and implement initiatives to optimize the user experience, operational efficiency, and strategic use of Sprinklr Service, staying informed about new features and industry best practices
- Performance Monitoring and Reporting: Monitor key performance metrics related to customer service interactions within Sprinklr, analyze data, and generate detailed reports to provide insights and recommendations for service improvements

**Requirements**:

- Completed Apprenticeship or University degree (Bachelor/Master) in Business Administration, IT, or equivalent
- Experience in managing customer service platforms, specifically focused on Sprinklr Service
- Proven experience in customer service management, IT project management, or digital customer experience
- Comprehensive knowledge of the Sprinklr Service platform and its functionalities
- Strong analytical skills with the ability to interpret data and drive informed decisions
- Excellent communication and interpersonal skills
- English verbal/written. German is a plus

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
- In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
- Seize this opportunity to join us on our journey to actively help shape our future
- Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
- #LI-KD1

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