IT Service Owner Case Management

Vor 5 Tagen

Zurich, Schweiz Julius Baer Vollzeit

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

As IT Service Owner you will join our Business Process and Case Management Service Team and be responsible for (inhouse built) Case / Process Management solutions for Operations and Change Management.

**YOUR CHALLENGE**:
The IT Service Owner is the first point of contact for Operations, Support, Maintenance and overarching service lifecycle related questions:

- Manage the operating model to ensure support levels and effort sharing of operational tasks, as part of the operating model, the IT Service Owner directly ensures the provisioning of 3rd level support
- Aligns with providers and infrastructure in respect to lifecycle for IT Service: Planning and Execution
- Continuously improve the service availability, performance, capacity & knowledge management
- Responds to risk related matters such as audits, access rights controls and annual risk assessments. Manages risk mitigation actions and pipeline of technical debts

During delivery of new features, the IT Service Owner
- Consults stakeholders with regards to sustainability and operation-readiness of the delivery and provides non-functional requirements, their test cases and is responsible for validation
- Aligns with delivery team and release management for deployments into User Acceptance Testing and Production environments.
- Acts as gatekeeper for any change in the IT Service, as such decides with stakeholders on production readiness from IT perspective: Provide Go / No Go recommendation for IT Service Changes

**YOUR PROFILE**:

- Education BSc/MSc in Computer Science, Engineering or related field
- Fluent in German and English
- Agile certificates are a plus
- System Engineering of SW Engineering skills on JAVA technology stack with Oracle and JBoss
- Good understanding of SOAP web service technologies and Flowable Packaged or Open Source preferrable
- Proven expertise in: Case Management and Business Process Management (work flow notations BPMN and CMMN)
- Team player, strong collaborator with the ability to take ownership
- Thinking end 2 end, connecting the dots, understanding the “user journey”
- Understanding of IT-/business processes in the area of technical expertise
- Commitment with drive and passion for delivering high quality solutions with reasonable amount of effort
- Strong organizational skills, well-structured and reliable
- Sound understanding of agile methodologies (preferably SAFe) and DevOps

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