Head of Inlife Value Management

Join us in the top league

We’re the leading challenger in the Swiss telecoms market and we’re listed on the Swiss Stock Exchange SIX. With more than five million subscribers, Sunrise provides leading mobile, landline, Internet and entertainment services. We boast a dynamic and international work environment. Future-oriented ways of working and workplaces make us one of the most attractive employers in the Swiss market. Join our team and help shape the digital future with us.

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As Head of InLife Value Management you will lead a team of highly motivated and talented individuals within the Main Brand Unit of Sunrise. Your primary responsibility will be to drive customer value through effective management of up-selling as well as value generating customer migrations.

**Tasks**:

- Develop and execute strategies to maximize customer lifetime value through targeted upselling and migration initiatives
- Collaborate companywide with cross-functional teams to identify opportunities for value creation and customer-centric solutions
- Analyze customer data and market trends, implement best practices in customer targeting and personalized offer optimization to maximize customer value
- Monitor and analyze key performance indicators (KPIs) including customer Revenue, up-sell volumes, and take corrective actions as needed to achieve targets
- Drive up-sell channel target setting, collaborate with sales channels and provide supporting measures
- Lead and mentor a team of 4-6 professionals, providing guidance to achieve departmental objectives
- Stay updated on industry trends and competitive landscape to align strategies with customer needs and market dynamics

**Requirements**:

- At least Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field
- Several years of experience in telecom industry, with a focus on customer value management or customer base management
- Proven track record of leadership and team management in a similar role, with experience leading a team of professionals
- Strong analytical skills combined with comprehensive business understanding to interpret data and drive insights to optimize customer value management strategies
- Ability to solve problems and make adequate decisions under pressure
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels
- Strategic thinker with a customer-centric mindset and a passion for driving innovation and excellence in customer value management
- Fluency in German and English in written and spoken
- At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
- In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
- Seize this opportunity to join us on our journey to actively help shape our future
- Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
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