CRM and Analytics Lead

Company Description **About Us** RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world by driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world - do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues? **We offer** - Flexible working hours and arrangements - An entrepreneurial, international, and dynamic work environment - A shared mission to drive accountability and responsible behavior of companies, thus creating positive change - A company that embraces diversity, because life would be boring if we were all the same **Job Description**: **About You** Are you passionate about fostering a data-driven culture and empowering team collaboration? Are you highly detail-oriented while maintaining a pragmatic outlook without compromising quality? Are you excited to harness your CRM and analytics expertise to shape our future and optimize sales strategies? Are you keen to join a company that values your skills and promotes growth, transforming client engagement and achieving remarkable results? If your answers are YES - then this is the perfect role for you **Your Responsibilities** As our CRM and Analytics Lead, you will serve as the " owner" of our Salesforce CRM system, focusing on its enhancement, maintenance, and improvement in pipeline management and forecasting. You will leverage your strong analytics abilities to extract valuable insights from Salesforce for management and board reporting, and work with key metrics and analytics to inform management on team performance, sales strategy, and internal reporting. The role reports into the Head of Commercial Operations based in Zurich, Switzerland, and is part of the Sales & Marketing division at RepRisk. In this role, you will: - Own and manage the Salesforce CRM, ensuring optimization and alignment with business requirements - Establish processes for CRM data quality improvements, continous data quality reviews with Sales team, and improvement of pipeline management for financial forecasting - Develop and maintain Salesforce customizations, configurations, and integrations to support business processes and enable data-driven decision-making - Perform data analysis, extracting insights for management and board reporting - Define and monitor KPIs, creating visualizations and reports to inform management on team performance and sales strategy - Collaborate with cross-functional teams to implement process improvements and system enhancements within the CRM - Stay current with Salesforce updates, features, and best practices to ensure the platform is utilized effectively and efficiently - Manage and lead a team of Salesforce and client experience specialists, to ensure high-quality execution of CRM initiatives and client engagement **Qualifications**: **You Bring** - Bachelor’s degree in business administration, Information Systems, or a related field - Salesforce certification: Salesforce Consultant, Administrator, or Advanced Administrator Certification is a plus - Minimum of 5 years of experience in CRM administration, with a strong focus on Salesforce - Strong analytical skills and demonstrated expertise in data analysis, metrics and KPIs reporting (e.g., client and sales analytics), forecasting, and visualization tools - Prior successful experience in managing and leading teams, promoting collaboration, and achieving success in CRM projects and client engagement initiatives - Proven ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment - Strong problem-solving skills and a keen attention to detail - Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders Additional Information