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Customer Service Ambassador
vor 2 Wochen
Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
In order to reinforce the FBO team in Geneva, we are currently recruiting for an
**Customer Service Ambassador - 1 year contract**
The Ambassador / Customer Service Representative is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties:
Description/Tasks:
- Welcome - Meet & Greet the Customers (Passengers and Crews), visitors and business acquaintances, assist them into the VIP Lounge and offer refreshments;
- Provide administrative assistant to all site departments;
- Maintain cleanliness of the reception area and VIP Lounges;
- Monitor F&B items inventory and order supplies;
- Provide administrative assistance to the Receptionist or Duty Officer;
- The Ambassador will receive FBO Customer Service and Operational training in order to perform Customer Service duties and responsibilities. This individual must also have knowledge of the myriad of services the Company provides;
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment;
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system;
- Conduct all work in accordance with Jet Aviation’s Policies, Manuals and Procedures.
Qualification/Experience:
- The Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues set-forth by the culture and everything that Jet Aviation represents;
- Minimum High School / Bachelor’s degree in hospitality, tourism or relate field or 2 -3 years’ of qualifying experience and / or a combination of both;
- French and English: Fluent - Must, any additional language would be an advantage;
- Valid driver’s license;
- Work experience in the Aviation industry or related (e.g. Hospitality) would be an advantage;
- Ability to work calmly and effectively under pressure;
- Possesses cultural awareness and required sensitivity;
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment and Transparency);
- Immaculate appearance;
- Excellent customer service skills;
- Friendly and polite;
- Possess cultural awareness and sensitivity;
- Flexible;
- Good working knowledge of MS Office;
- Excellent communication and interpersonal skills;
- Ability to work proactively within a Team and on own initiative;
- Ability to handle difficult customers in a calm and tactful manner.
