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Icat Team Member

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Zurich, Schweiz Deutsche Bank Vollzeit

BACKGROUND / OVERVIEW

Deutsche Bank International Private Bank has a centralized team of experts (iCAT) that helps improve client experience and predictability of account opening and maintenance process, which is key for the bank.

In this new function, you will play a key role for the bank and its customers as specialist on client onboarding and maintenance, one of the key processes in the bank, which leaves an impression lasting forever for the end client.

You will play a central role being in connection with all the key functions of the bank: Front Office, Compliance, Legal and Wealth Planning, and will have as main responsibility to coordinate, support and ensure the client onboarding and maintenance process is performed as efficiently as possible.

As an expert on client onboarding and maintenance, you will work across different markets with offshore / onshore clients. You will be trained and coached to be able to advise and provide guidance on all aspects of the client onboarding and maintenance process (account opening documentation, legal structures, customer roles, process exceptions and complexities, account creation and administration in the system, etc.) and will be able to rapidly build a recognized and valued level of expertise.

KEY RESPONSIBILITIES

Member of the internal Client Adoption Team, supporting Deutsche Bank Switzerland International Private Bank businesses.

Support the Front Office on the new client adoption and account maintenance activities (participation in regular meetings with Front Office and other support functions to deliver support for complex account structures, advice on exceptions and special situations, verification of legal documentation and regulatory / DB requirements, etc.).

Administration (input and update) of client data and respective account codification in DB systems.

Participate in the continuous assessment and recommend actions to improve the client onboarding process and iCAT operation model.

Track account opening and maintenance process and proactively follow-up across Front Office teams on progress and propose assistance in resolution of related issues.

Produce regular reporting on account opening process, define and track improvement actions.
Participate in the periodic projects with the objective to share the expertise and contribute to the new process efficiency.

Take on further responsibilities depending on personal job development and the evolution and needs of the internal Client Adoption Team.

KNOWLEDGE and SKILLS

Good knowledge of client documentation and regulations in Swiss banking.

Good problem-solving skills, multitasking, attention to detail and accuracy.

Strong teamwork and organisational skills, ability to work under strict deadlines.

Excellent level of English (min. Advanced level, oral and written) and French / German an asset.

Strong customer relationship, communication and presentation skills.

Positive and dynamic approach to work.

EXPERIENCE

At least 5 years of Financial Services experience in similar role including new client adoption and account maintenance (Compliance experience on the top is a plus).

Working knowledge of the Banks products and services as well as a firm understanding of the regulations, policies and procedures.

Working experience in the area requiring proactive coordination within operating areas throughout the Bank.

Working knowledge of Avaloq and Appway is a plus.

Knowledge of CRS and FATCA regulation is a plus.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.