Member Experience Advisor

**Internal Job Title: Regional Advisor**

**Area: Member & Participant Experience**

**Reports to: Team Lead of Club & District Support - Southern Europe**

**Classification: 80-100% position**

**Location: Zurich, Switzerland**

**Organization Overview**

**Rotary’s Commitment to Diversity**

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.

The Europe/Africa Office, situated in Zurich, is part of the Rotary International Secretariat with its headquarters in Evanston, Illinois/USA. The mission of our 40 employees is to ensure that Rotarians in Europe and Africa feel an outstanding member experience and support on their journey towards attaining the objectives of Rotary.

Our Club & District Support Team in Zurich has an opening for a

**Member Experience Advisor / 80 - 100%**
for our membership in Southern Europe and parts of Eastern Europe

**Your Contributions to the Team**
- You are the main contact person for Rotarians from the assigned regions and with your regional expertise you engage yourself in the continuous improvement of our member experience.
- You provide information and guidance to clubs and districts on various topics, e.g., membership online tools and resources, learning and development opportunities, Rotary’s Action Plan, Rotary International programs and activities.
- You serve as reference with respect to the interpretation of Rotary’s policy including Rotary’s constitutional documents.
- You administer tasks pertaining to the organization of new clubs and other internal operations.
- You assess your region’s needs and collect Best Practices, which allow you to provide extensive support to clubs and districts with regard to their club and district leadership experience, Diversity, Equity, and Inclusion initiatives as well as their smooth operations.
- You design and deliver presentations for various training events.
- You engage yourself in teamwork and actively contribute to internal workgroups in developing ideas to upcoming challenges.

**What you bring**
- A Bachelor’s degree or equivalent work experience and at least 3-5 years of experience in a customer service role
- **Italian mother tongue** and **proficiency in** **English** are essential; proficiency in other major European languages is considered an asset
- High team-spirit with the appreciation of working independently
- Excellent communication skills (written and oral), including public speaking
- Good organizational skills and excellent MS Office skills
- Keen interest in, and familiarity with the culture of the assigned regions and willingness to travel approximately three times per year

**Are you our new team member?**
- **Collaboration** - Build partnerships and works jointly with others to meet shared objectives
- **Presence** - You are able to demonstrate composure and confidence and display a professional presence
- **Productivity** - You strive to produce consistently excellent results that will help Rotary achieve its goals
- **Adaptability** - You respond to changes with a positive attitude and recognize when to adjust based on the situation

**We offer**
- An interesting job opportunity in an inspiring international environment within one of the world’s principal service organizations
- Comprehensive social benefits
- 40-hour work week
- Flexible working hours
- 5 weeks’ vacation

**Please note**

We are unable to offer any kind of visa or work-permit sponsorship for this role, and only applicants with the required language skills will be considered.

**Contact**

Ulla Korsgaard Larsen

Global People & Talent

+41 44 387 7143