Claims Team Lead

**\uD83C\uDF47 About grape**:
Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.

At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you

**Goal of the role**:Lead and coach the claims team to deliver efficient, accurate and client-focused claims processing, while driving continuous improvement and alignment with business objectives.

**Your role**:As a Claims Team Lead, you will oversee the end-to-end claims process, ensuring accuracy, efficiency, reliability and a customer-focused approach while serving as an escalation point for complex cases. You will lead, mentor, and inspire the claims team to achieve high performance and foster a collaborative culture of excellence, accountability and innovation. By monitoring key metrics, streamlining workflows, and driving continuous improvement, you will play a crucial role in aligning the claims function with business objectives and enhancing customer satisfaction.

**\uD83D\uDD0D What you’ll do**:

- Oversee the end-to-end claims process to ensure accuracy, fairness, efficiency, and compliance with a customer-centric approach
- Act as an escalation point for complex claims
- Lead, coach, and mentor the claims team to achieve high performance and professional growth
- Foster a positive and collaborative team culture that promotes excellence, accountability and innovation
- Conduct regular performance and growth reviews with the team and continuously provide constructive feedback
- Monitor key performance metrics such as turnaround time, claims efficiency and effectiveness/impact, accuracy, and customer satisfaction
- Collaborate with cross-functional teams to streamline processes and enhance communication
- Generate and analyze claims reports to identify trends, challenges, and opportunities for improvement.

**\uD83D\uDEE0️ What you’ll need**:

- Proven experience in claims team management, with at least 5 years in the field
- Strong leadership skills with prior experience managing a team
- Excellent problem-solving and decision-making abilities, especially in high-pressure situations
- Proficiency in claims processing systems and data analytics
- Strong understanding of regulatory requirements and compliance in the insurance industry
- Exceptional communication and interpersonal skills

**\uD83C\uDFC1 How we hire**:
When making a hiring decision, we look for a match in four main areas**:skills and technical abilities, mindset & values** and we assess them in the following three steps.

**Step 2 - Your Motivation**:We'll invite you to a 30-minute motivational chat with our talent acquisition team so we can get to know each other better.

**Step 3 - Your Role & Culture Fit**:You’ll have two more interviews to confirm your fit for the selected role and our culture. In case of highly technical roles we’ll additionally assess the specific skills you’ll need for your role.

A variety of experiences, perspectives, and voices make us the company we are and we’d love to hear about yours