Digital Omni-channel Executive

You are passionate about fragrances and storytelling?

You are curious about the world?

You want to see your ideas happen within an in-house creative department?

You want to manage a niche perfume brand from A to Z?

You want to join an innovative and fast-growing LUXURY company based in Geneva?

This is your opportunity

**MEMO INTERNATIONAL** is a family fragrance group established in 2007 with a portfolio of 3 niche perfume brands **Memo Paris, Floraiku Paris **and** Hermetica Paris**. We’re a company that genuinely cares about our people, our products, our clients, and the environment. **High energy, creativity** and an **entrepreneurial spirit** are essential qualities that animate every member of our team every day. We are poets. We are curious about the world. We love fragrances, we love to dream. If you have great eye, the ability to capture and highlight products and a quick learning pace, we want you on our team

We are looking for a **Digital Omni-Channel Executive** to join the Digital department of **MEMO INTERNATIONAL** by taking part in the development and monitoring of the team's projects. In charge of customer relations and logistics related to our e-commerce sites (France and International), you provide the best solution to each request and aim for excellence.

**WHAT YOU WILL DO**

**Customer Service - B2C**

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- You manage all aspects of B2C operations, including order management, fulfillment, returns and refund processing.
- You coordinate the warehouse team and oversee daily order processing operations, ensuring efficiency and accuracy in fulfilling B2C orders.
- You work with the Social Media Manager to ensure consistency in terms of customer experience (adequacy of responses between customer service and social networks) and demonstrate proactivity to contribute to 360-degree satisfaction.
- You work on Customer Service growth, identify areas for improvement and develop strategies to address them, as well as implement automation solutions to streamline customer inquiries, order tracking, and issue resolution processes.
- You answer to chargebacks and are responsible for fraud management, develop and implement procedures to monitor and mitigate chargeback risks, ensuring compliance with industry regulations and best practices.
- You participate in Digital team projects.
- You actively contribute to the digital team's SEO strategy, leveraging expertise to enhance online visibility and drive organic growth.

**WHAT WE’RE LOOKING FOR**
- Bac+3 minimum in business / marketing school, you have a sense of Customer Service and experience in this field.
- You have excellent interpersonal skills and good writing skills.
- Fluent English, French and Russian is compulsory both orally and in writing, possessing a strong command of cultural intricacies.
- Possesses a good knowledge of SEO principles and strategies.
- You demonstrate rigor and organization, as well as a good ability to manage priorities.
- You have an interest for Digital and E-commerce and passionate about luxury and/or beauty industry.
- Your analytical skills, along with a solid sense of rigor, will pave the road to success in this job.
- You are enthusiast, curious, proactive and able to adapt easily to any situation.
- What can make the difference: familiar with one of these solutions: Shopify, Zendesk & Klaviyo.

Our group is an equal opportunity employer with a diverse, globally distributed workforce.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.
- MEMO INTERNATIONAL: bringing beauty to the world, through a responsible and inspiring work environment._