Client Account Manager Front Support Office

Switzerland - Northern Switzerland - Business management, administration and support, Client advisory / Relationship management, Trading - Global Wealth Management **Job Reference #** - 291023BR **City** - Basel **Job Type** - Full Time **Your role** - Do you have a "can do" mentality and want to be part of our growth story and create impact? Do you want to proactively go the extra mile with us to help our sophisticated wealth management clients? - We’re looking for a client account manager to: - support our clients and assist our advisors in delivering exceptional client service and experience - act as point-of-entry contact concerning a wide range of queries relating to topics such as accounts, stock orders, payments, etc. - provide bespoke client education sessions of our digital banking capabilities - research, follow-up and resolve client enquiries through effective and efficient interaction with clients, and internal partners in a structured and professional manner - keep accurate and up-to-date client documentation related to risk, compliance and regulations - contribute to ongoing improvements of services and processes to maximize client satisfaction - embrace change and value a strong collaboration amongst colleagues - are motivated to acquire and share knowledge with colleagues and beyond **Your team** - You’ll be working in the Global Wealth Management Front Support Office team in Basel. As a client account manager you'll play an important role in our delivery of bespoke client services. Our combined efforts help, manage, preserve and grow the wealth of our clients, through strong partnership at every stage of their journey; and free up valuable time for client advisors. We offer you a modern working environment and are a dynamic, communicative and inspiring team that attaches great importance to cooperation and mutual support. - Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. **Your expertise** - profound knowledge of banking services, ideally within a client facing team - empathy as well as passion for interactions with sophisticated clients - able to understand complex matters and present solutions in an understandable way - unyielding attention to detail and risk, even when under pressure - determined team player that remains calm while managing conflicting priorities - works with absolute discretion, tactfulness and adaptability to changing demands - eager to work in a dynamic, demanding and constantly changing work environment - fluent in German and English, any other language is a plus **About us** - UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. - With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us? **How we hire** **Join us** - At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. - From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact? **Contact Details** - UBS Business Solutions SA - UBS Recruiting **Disclaimer / Policy Statements** - UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.