Customer Support Associate

Vor 2 Tagen

Geneve, Schweiz FlowBank Vollzeit

At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting Project-orientation and change is constant. We empower every employee to take advantage of the many opportunities that come their way to continuously learn and create new experiences aligned with their personal background._
- We are looking for a_**_ Customer Support Associate_**_ to join our Sales & Customer Service department._

**Job description**

**Primary function of position**:
Efficiently handle customers ‘enquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up.

Accurately and timely process requests in CRM databases and internal tools.

Work closely with other teams such as Sales, Compliance and Central File.

**Main tasks**
- Process and track all service requests into CRM and internal tools.

Log customers ‘complaints timely and accurately.
- Execute retention strategies as part of the customer success.
- Effectively follow up and resolve service request issues with appropriate level of supervision to assure a customer service of quality. Assist clients on technical issues, trading queries and platform usability. Ensure to deliver a service of quality in all forms of communication.
- Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of our product and pricing models.
- Support general administrative functions according to business needs.
- Identify ways to provide smooth user-experience for every customer, whenever possible
- Various administrative activities. Ensure appropriate documentation related to KYC/AML from the client and ensure all aspects of client records and documentation are completed and updated.
- Independent processing of customer complaint and solve customers’ requests.
- Work in a diversified team in close cooperation with all the departments at the headquarters.

**Skills & Qualifications**
- Completed bank training and 1-2 years of experience in the industry /Apprenticeship as a bank employee, or financial services sales experience.
- In addition to your French mother tongue, you have excellent proficiency in English, a third language would be an asset (German, Italian, Spanish or Arabic)
- Strong customer service skills, you are service-oriented and enjoy customer contact and have a sense for networking.
- Interest in trading and the stock market
- Ability to recognize risks and assess them according to their urgency
- Flexible about working hours
- You are dynamic, willing to learn and stress-resistant
- You have basic mathematical knowledge
- Empathy, resilience and flexibility in dealing with different client needs.
- You are a Swiss-resident or willing to relocate

**We will only answer to the best fit for this position**

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