Service Delivery Manager

Vor 3 Tagen

Schweiz Bucher + Suter Vollzeit

Location
- Switzerland or Germany
- Job type
- Full Time

**Definition**:
The Service Delivery Manager is responsible for ensuring both the operation of Bucher + Suter’s Customer Service department and customer satisfaction in compliance with economic and contractual principles. The SDM will continuously identify, evaluate, and implement measures to increase customer loyalty.

Strategic cooperation with the sales department is carried out through coordination, lead generation, and the setting of common goals. The SDM reports to the Head of Customer Service.

**Responsibilities**:

- Ensuring customer satisfaction through regular service reviews
- Contract change management
- Conducting negotiations with customers (claim-, change
- and incident management) and suppliers
- Contract management and identification of possible gaps
- Identifying new opportunities to support the sales team
- Management of service transition projects (transfer of projects into operation)
- Management of SLAs and/or outsourcing contracts with international service components
- Participate and engage in the development of the service contract
- Ensuring events that may impact the service contract are considered throughout its lifecycle
- Analyzing and evaluating the results of indicators and proposing action plans
- Establishing, monitoring, and reporting of procedures
- Managing and proactively resolving escalated customer issues
- Ensuring that operational teams (and, potentially, subcontractors) maintain a clear understanding of the customer’s needs and priorities
- Providing day-to-day customer advice and support
- Building and maintaining healthy and long-term customer relationships through clear and concise written and verbal communication, increasing trust and involvement whilst reducing ambiguity and conflict
- Motivating, inspiring, and mentoring project team members to excel in service delivery

**Your Profile**:

- An understanding of customer business processes
- Service management knowledge of ITIL
- Technical and business management training or adequate professional experience
- Experience in IT, NW and IPT, as well as general expertise
- Leadership and conflict management skills
- Excellent people skills
- Confident and clear communication skills
- Knowledge in the area of process and service analysis
- High standards of accuracy
- Keeping overall objectives and strategies in mind and not being deflected by matters of detail
- LEAN and problem-solving mindset coupled with a passion for customer
- Articulate and able to present at board level. Adapt communication to the audience
- Influencing and persuading others to take a specific course of action when is not direct line of command or control
- Keeping commercial aspects continually in mind when taking actions or making decisions
- Willingness to travel when/if needed
- Full proficiency of German and English language skills are a MUST

**What We Offer**:

- Opportunity to work from home (Hybrid)
- Cloud-focused vision
- A strong relationship with Cisco
- International team and environment
- Enterprise customers

**Interested?**:
Your contact person:
**Stefan Bogner**:
Head of Customer Service

  • Global ERP Service Delivery Head – Microsoft Dynamics

    vor 2 Wochen

    Schweiz Solvias AG Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    Published on: November 10, 2025Job DescriptionJoin Solvias as the Global ERP Service Delivery Head – Microsoft Dynamics Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We are looking forward to getting to know you.Strategic LeadershipDevelop and execute the strategic roadmap for...

  • 25014 Global ERP Service Delivery Head – Microsoft Dynamics

    Vor 7 Tagen

    Schweiz Solvias AG Vollzeit CHF 90'000 - CHF 180'000 pro Jahr

    Join Solvias as the Global ERP Service Delivery Head – Microsoft Dynamics Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We are looking forward to getting to know you.Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences...

  • Senior Service Manager

    vor 1 Tag

    Schweiz SIX Vollzeit

    SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Senior Service Manager Zurich | working from...

  • Implementation Services Manager

    vor 2 Wochen

    Schweiz Digital Realty Global Vollzeit CHF 90'000 - CHF 120'000 pro Jahr

    DescriptionYour RoleAs an Implementation Services Manager, you will be responsible for leading the planning, coordination, and delivery of technically complex and customized customer implementation projects within our data centers. You will act as the central point of contact for all stakeholders—internally and externally—ensuring that each project is...

  • Bl Instrumentation Service Manager

    Vor 3 Tagen

    Schweiz ABB Vollzeit

    **BL Instrumentation Service Manager**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Head of Delivery, Switzerland

    Vor 5 Tagen

    Schweiz Wonderful Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context. About UsnullRole OverviewOwn the end-to-end delivery of agent implementations across our clients. From turning their needs...

  • Scrum Master and Expert in Agile Delivery Framework

    vor 2 Wochen

    Schweiz EFG International Vollzeit

    **Introduction of the team** Within our Digital Banking department, We are seeking an experienced and dynamic individual to join our Digital department as a Scrum Master and Agile Delivery Framework Expert. In this role, you will be responsible for facilitating and implementing agile methodologies, particularly Scrum, within our banking projects. As a part...

  • Project Manager

    vor 2 Wochen

    Schweiz VNT Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    About the RoleAs Ventia's Digital Services team grows, we're looking for a Project Manager to shape and steer the implementation, delivery, and governance of strategic initiatives across the business.This is a permanent, full-time role based at our Cremorne, VIC office — ideal for a Project Manager eager to contribute to a large, diverse organisation...

  • Pa Plm Service Manager with Solution Architecture

    vor 2 Wochen

    Schweiz ABB Vollzeit

    **PA PLM Service Manager with Solution Architecture Capabilities**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...

  • Service Manager

    Vor 3 Tagen

    Schweiz Irvine Company Vollzeit

    Position Summary: The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key...