Global ERP Service Delivery Head – Microsoft Dynamics

Vor 6 Tagen

Schweiz Solvias AG Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

Published on: November 10, 2025

Job Description
Join Solvias as the Global ERP Service Delivery Head – Microsoft Dynamics Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We are looking forward to getting to know you.

Strategic Leadership

  • Develop and execute the strategic roadmap for the Microsoft Dynamics ERP platform in alignment with organizational goals.
  • Serve as a thought leader to integrate ERP capabilities into Solvias' digital transformation initiatives.
  • Define and track key performance indicators (KPIs) to measure ERP system performance, project success, and operational efficiency.

Service Delivery

  • Oversee end-to-end ERP service delivery, ensuring seamless support for business operations across all functional areas.
  • Collaborate with key stakeholders to prioritize projects, enhancements, and support tickets, balancing resources and business needs.
  • Establish Service Level Agreements (SLAs) and ensure compliance with them, driving continuous improvement in service quality.

Project Management

  • Lead the planning, execution, and delivery of ERP implementation and upgrade projects, ensuring adherence to timelines, budgets, and quality standards.
  • Manage cross-functional project teams and third-party vendors to deliver scalable ERP solutions.
  • Ensure effective risk management and contingency planning for all projects.

Operations Management

  • Ensure the stability, reliability, and security of the ERP system across global operations.
  • Manage the resolution of high-priority incidents, driving root cause analysis and preventive measures.
  • Ensure compliance with regulatory requirements, internal standards, and audits related to ERP operations.

Team Leadership

  • Build and manage a high-performing global ERP team, spanning both projects and operational roles.
  • Provide mentorship, professional development, and succession planning for team members.
  • Foster a culture of collaboration, innovation, and accountability within the ERP team and with cross-functional stakeholders.

Vendor and Partner Management

  • Manage relationships with external partners and vendors, including Microsoft and system integrators.
  • Negotiate contracts, track deliverables, and ensure partner compliance with agreed terms.

Budget Management

  • Develop, manage, and track the ERP budget, ensuring alignment with financial goals.
  • Optimize cost-effectiveness of ERP operations and projects without compromising quality.
Requirements

Education:

  • Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Certification in Microsoft Dynamics ERP or equivalent experience.

Experience:

  • 10+ years of experience in ERP service delivery, with at least 5 years of experience in managing Microsoft Dynamics ERP.
  • Proven track record in leading global ERP implementations and managing operations in a complex, multi-location environment.
  • Strong background in managing ERP support and project teams, including remote and cross-cultural teams.
  • Experience working in regulated industries (e.g., pharmaceuticals) and familiarity with compliance requirements like GxP and SOX.

Skills:

  • Expertise in Microsoft Dynamics ERP (Finance, Supply Chain, Operations, etc.).
  • Strong knowledge of IT service management (ITIL framework) and project management methodologies (Agile/Waterfall).
  • Exceptional leadership, communication, and stakeholder management skills.
  • Analytical mindset with the ability to solve complex problems and make data-driven decisions.
  • Familiarity with integration technologies, cloud platforms (e.g., Azure), and cybersecurity principles.
Benefits

Check out our great benefits for the respective countries on our career platform.

  • 25014 Global ERP Service Delivery Head – Microsoft Dynamics

    Vor 2 Tagen

    Schweiz Solvias AG Vollzeit CHF 90'000 - CHF 180'000 pro Jahr

    Join Solvias as the Global ERP Service Delivery Head – Microsoft Dynamics Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We are looking forward to getting to know you.Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences...

  • Senior Program Manager

    Vor 4 Tagen

    Schweiz Microsoft Vollzeit CHF 174'000 - CHF 219'000 pro Jahr

    **Overview** Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and-the-sky-is-the-limit thinking-a cloud-enabled world.- The Microsoft Dynamics 365 engineering team is growing...

  • Senior ERP Projektmanager

    Vor 6 Tagen

    Schweiz Coopers iET AG Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    Für unseren Kunden aus der IT Dienstleistungsbranche in Zürich, suchen wir eine:n erfahrene:n, motivierte:n und aufgeschlossene:n Senior ERP Projektmanager:in - MS Dynamics 365.In dieser Rolle besteht auf Wunsch auch die Möglichkeit auf Festanstellung. Ihre Aufgaben:Verantwortung für die gesamte Projektplanung- und Steuerung und eigenverantwortliche...

  • Microsoft Dynamics Spezialist

    vor 1 Woche

    schweiz NEXUS Personal- & Unternehmensberatung AG Vollzeit

    Firmenbeschreibung Sympathisches, wirtschaftlich stabiles Schweizer Unternehmen Stellenbeschreibung Im Auftrag unserer Kundin suchen wir per sofort oder nach Vereinbarung einen Microsoft Dynamics Spezialist. Bist du versiert im D365-Bereich und auf der Suche nach einer stabilen, sicheren und trotzdem sehr spannenden Aufgabe? Dann bist du hier genau richtig!...

  • Job Opportunities Head of Fragrances Delivery Systems

    vor 2 Wochen

    schweiz Givaudan Vollzeit

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore...

  • Consultant Für Microsoft Dynamics 365 Customer

    vor 2 Wochen

    Schweiz IT Vision Technology GmbH Vollzeit

    **D365 Customer Service**: ITVT konzentriert sich seit 2001, mit mehr als 200 Mitarbeitern, auf die erfolgreiche Implementierung und Weiterentwicklung von den Microsoft Produkten. Wir sind unter anderem auch spezialisiert auf die gesamten Geschäftsanwendungen von Microsoft unter anderem mit dem Schwerpunkten D365 Customer Service. Durch professionelle...

  • Project Manager/in Microsoft Dynamics 365 Ce

    vor 2 Wochen

    Schweiz ITech Consult Vollzeit

    **Project Manager/in - MS Dynamics 365 (Basel, Bern, Zürich)** **Projekt / Rolle**:Für unseren Kunden, ein Schweizer IT Unternehmen sind wir aktuell auf der Suche nach einem Project Manager/in. Als Microsoft Dynamics 365 CE Project Manager arbeitest Du an Projekten von ganz unterschiedlicher Komplexität. Von einfachen Standardlösungen bis hin zu...

  • Head Service Management

    vor 2 Wochen

    Schweiz SIX Vollzeit CHF 120'001 - CHF 180'001 pro Jahr

    SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Head Service Management & Sourcing Zurich,...

  • Product Marketing Manager

    vor 2 Wochen

    Schweiz Microsoft Vollzeit

    As the **Product Marketing Manager (PMM)** for Business Applications, you are an ambassador for the overall Microsoft Dynamics & Microsoft Power Platform product brand, and the Microsoft customer and partner experience in the Swiss subsidiary. Accountable for the revenue, scorecard, and market share for Dynamics 365 & Power Platform products, you are...

  • Business Manager

    vor 2 Wochen

    Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are looking for a Business Manager - Global Real Estate Division. Start date as soon as possible. **YOUR...