Commercial Quality Manager Emea

Johnson & Johnson is currently recruiting for a Commercial Quality Manager EMEA (New Consumer Health Company). This position may be located in Zug, Switzerland; High Wycombe, England; the Czech Republic; or Belgium.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Commercial Quality is the global Consumer organization responsible for Quality support to the commercial operations space, including distribution, in full compliance with health authority regulations and the Consumer Quality Standards. Within the Commercial Quality organization, this position is responsible for regional leadership of the Quality resources which provide Quality Operations support services in the areas of Transportation, Temperature Control, and Customer Service. The Deliver Quality Senior Manager leads a team responsible for ensuring the robustness, efficiency, effectiveness, and continuing suitability of service delivery in the EMEA region.

This role provides leadership for certain services element for Commercial Quality to support a rapidly changing business with complex and diverse product lines. Primary services in scope include:

- Quality Operations support for the Regional Transportation Organization and the IRTE organization executing in EMEA.
- Ensuring compliant regional execution and implementation of transportation lane mapping studies, mode qualifications and temperature control systems related to transportation (e.g. monitoring).
- Quality Operations support to the customer service organizations in the region.
- Providing Transportation and Temperature Control supplier quality management services in accordance with standard purchasing controls procedures.
- Interfacing with Regional Deliver Operations to provide a consolidated Quality Review, Metrics and Reporting for the services in scope.

**Duties and Responsibilities**:

- Defines in collaboration with the Operations and Quality representatives of the business, Q&C Processes, Systems and SOPs, in line with policies, standards and applicable regulations.
- Provides coaching, guidance, and leadership for the Deliver Quality team. Ensures continuous development of the team. Identifies high potential talent, mentors, and advocates for that talent, and works proactively to accelerate development.
- Leads improvement strategy that includes responsibilities for development, implementation, and optimization of the service model in the region. Drives the applicable Regional Quality Objectives process ensuring effective deployment and monitoring. Establishes programs to effectively monitor and assess the quality system through metrics, scorecards, and non-formal Quality Review with regional Deliver Operations.
- Is an extended Deliver Regional Operations leadership team (LT) member, acting as the SPOC for Quality representation on the LT. Responsible for delivering and explaining regional Quality performance metrics on a routine basis and representing Quality for annual regional Deliver objectives planning in transportation and customer service Quality.
- Ensures robust performance and continuous improvement of the supplier quality program. Responsible for strategic aspects of regional supplier management. Influences and drives improvement in supplier performance through engagement at quarterly business reviews.
- Participate in benchmarking activities and industry conferences; integrate knowledge into the program strategies
- Identify and explore best practices to improve regional processes in support of the Commercial and Deliver organizations.
- Ensure budget timelines are met (LRFP, MU, JU, BP), budgets are established and are monitored though out the year.
- Implements programs and projects to achieve cost improvement targets.
- Develop an