Partner Account Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a consultative SaaS sales professional responsible for driving revenue growth and bringing in net new business from partners, prospects and current customers? As a Partner Account Manager, you will work to help expand our industry-leading partner ecosystem. The Partner team is responsible for opening new routes to market by helping partners build and sell customer experience offers at speed and scale and grow strategic partner relationships.

Major focus areas of this role are:

- Manage the sale of Genesys solutions through named partners and opportunities.
- Drive a business plan that allows us to scale our solution sales with partners.
- Drive strategic enablement of Partners to attract, develop and maintain relationships with various key partners and throughout the entire customer journey lifecycle.
- Build preference for Genesys customer experience and services within partners’ portfolios and sales teams.
- Drive sales results and pipeline development within key partners working closely with sales and alliances to close customer opportunities, manage forecasts and pipelines.
- Strategic expansion of partners to accelerate growth, by recruiting and gaining the commitment of targeted partner relationships.
- Deliver and execute viable joint partner business and marketing plans to achieve growth.
- Align closely with the direct sales teams to provide partner visibility internally and externally.
- Structure and negotiate partnership agreements that lead to incremental value and capabilities.
- Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

We look for individuals who have a proven track record of over-achieving and who like to WIN

Why work for Genesys?
- You have the opportunity to drive the business through accurate forecasting and strategic partner planning.
- You have the opportunity to create dynamic sales presentations working with industry best technical experts and educating your partner community.
- You will have a unique opportunity to understand our customer's strategies and help drive sales using our unique solutions.
- You will have the ability to own and develop your territory working closely with Genesys colleagues to achieve shared success.
- Demonstrate your proven abilities to create relationships with executives, stakeholders, and key influencers with both partners and customers.
- Work for a Magic Quadrant leader with a focus on AI innovations.

What do you need to have?
- Proven experience communicating, negotiating, and closing with executives and stakeholders
- Proven experience understanding customer and partner needs and being able to articulate solutions
- Increase your pipeline within current and recruited partners
- 3-5 years of partner sales experience (Cloud or SaaS based software sales preferred)
- Demonstrable ability to lead a complex sales cycle, with a track record of successful revenue attainment
- Excellent written and verbal communication skills in German as well as English
- BS or BA degree or equivalent work-related work experience
- Ability to travel up to 50%

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


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