I&t Service Manager

vor 1 Tag

Zurich, Schweiz CSL Behring Vollzeit

You are passionate about the pharma industry?

Then we are looking for you as a I&T Service Manager - Sales / Marketing (m/w/d) 100%

**Your tasks will be the following**:

- Drive business interactions to ensure a close collaboration with the business partners
- Lead and improve current solutions through best practices
- Manage projects and requests in close collaboration with business partners
- Create KPIs and reports to measure the efficiency and effectiveness of the relevant offerings
- Coordination of internal and external suppliers / vendors
- Manage the execution of the functional Business Technology Programs (BTP), including Solution Architecture, Finance and Project Roadmap
- Maintain and manage relevant documentation
- Manage and transition towards outsourced services - contract review, regular SLA check, upgrades, and maintenance windows, coordinate different resources during projects and manage escalation processes
- Manage identified I&T Security and Information Risk Management tasks and observations and solve them.

**The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.**

**Minimum Requirements**
- Minimum 5 years of progressive IT within the Life Science industry in similar positions
- Minimum 3 years of experience working in a complex matrix IT Function
- Minimum 3 years of IT project management experience
- Experience in relevant IQVIA (OCE Personal, OCE Digital) and/or Veeva (CRM & Vault) Platforms
- Business Process knowledge in the areas of CRM, Marketing Automation, SFE, Omni Channel Management, BI,
- Capability to understand business needs, requirements, and relationships
- Experience in working with near & offshore services
- Highly proficient in spoken and written English

**Preferred Requirements**
- Bachelor’s degree in computer science and/or Business Administration (or equivalent)
- PMP, PRINCE2
- Additional knowledge in the areas of marketing automation, mobile technology, Digital communications / channels, near
- / offshoring
- Additional training in Commercial/Digital IT
- Management and digital product management in life sciences context

**About CSL Vifor**:
CSL Vifor aims to become the global leader in iron deficiency and nephrology.

The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.

**We want CSL to reflect the world around us**:
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

**Do work that matters at CSL Vifor**:

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