Incident Manager

vor 2 Wochen

Genève, Schweiz IVY Partners Vollzeit

Ivy Partners est une société de conseil Suisse qui contribue à l’évolution des entreprises dans leurs enjeux stratégiques, technologiques et organisationnels.

Notre objectif aujourd’hui est d’offrir à nos collaborateurs une carrière qui contribuera positivement à leur épanouissement et à leur bien-être, en les faisant monter en compétences et en leur offrant de réelles perspectives d’évolution.

- En tant qu'**Incident Manager**chez IVY Partners, vous serez en charge de:

- At least 5 years’ experience in banking environment
- Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
- General understanding of banking activities and operations
- Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
- Established problem solving skills with the ability to quickly understand issues and come up with ideas
- Client servicing oriented able to manage relationships with various IT and business stakeholders
- Team-player, taking ownership and working in a collaborative way

**Key responsibilities**
- Overseeing the management of the highest priority incidents; ensuring appropriate handling and supporting IT teams from their identification to their resolution.
- Acting as the primary point of contact in Major Incidents resolution process; ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management.
- Managing the in-depth review of Major Incidents; supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions; ensuring their presentation at the IT incident committee with Tech top management.
- Maintaining close relationship and regular interactions with stakeholders in Business Lines; conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports.
- Ensuring the coordination of Problem Management activities; supporting Tech managers in the definition of relevant actions to prevent incident recurrence, ensuring a proactive follow-up until their implementation and regularly reporting on their progress.
- Conducting initiatives regarding process simplification and automation.

**Ivy, c’est aussi**:
**La bienveillance |** Soucieux de nos employés, nous leur garantissons un environnement favorable où chacun est valorisé et se voit offrir des formations et des perspectives d’évolution en Suisse ou à l’international.

**La confiance |** Travailler avec nous, c’est développer un partenariat fondé sur la confiance, le professionnalisme et la transparence à chaque instant.

**L’innovation |** Nous garantissons une transformation numérique efficace grâce à l’innovation technologique couplée à la créativité.

**La responsabilité |**Le collectif est à la base de tout ce que nous entreprenons, et nous prenons cette responsabilité au sérieux en mettant tout en œuvre pour avoir un impact positif.

**Rejoindre Ivy,** c’est prendre part à une aventure stimulante à chaque instant Merci d'envisager de nous rejoindre, nous sommes impatients d'en savoir plus sur vous

  • Incident Manager

    vor 1 Woche

    Genève, Schweiz Sword Services Vollzeit

    Nous ouvrons un poste de **Incident Manager - 100 %** afin de renforcer l’équipe de notre client basé à Genève. Vous aurez en charge de superviser le processus opérationnel de gestion des incidents et de coordonner l’action des différentes équipes pour garantir une résolution efficace et rapide. **Responsabilités du poste**: - Assurer la...

  • Cybersecurity Incident Response Manager

    Vor 4 Tagen

    Genève, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. - **Our Values**are not just words on a page - they are the energy behind everything we do**:ONE IATA** - We collaborate across teams, **TRUSTED**: - We do...

  • Technical Account Manager

    vor 2 Wochen

    Genève, Schweiz Ansam Group Vollzeit

    **Vos activités**: - Garantir la qualité des services fournis dans le cadre des contrats de service sous votre responsabilité auprès de différents clients. - Élaborer, analyser et évaluer les résultats des indicateurs de performance des contrats afin de garantir une satisfaction clients optimale. - Proposer des plans d'actions et améliorer le...

  • Service Delivery Manager

    vor 1 Woche

    Genève, Schweiz Enova Consulting Vollzeit

    Nous recherchons un(e) Service Delivery Manager qui jouera un rôle clé dans la relation client et le pilotage opérationnel des services d’infrastructure. Il/elle sera garant(e) de la qualité de service, du respect des engagements contractuels et de la satisfaction client. Vos missions - Assurer le pilotage opérationnel des services managés pour un ou...

  • Head of Operations

    vor 1 Woche

    Genève, Schweiz Michael Page Switzerland Vollzeit

    You will oversee and optimize operational processes, ensuring efficiency and compliance with industry regulations. Head of Operations Our client is a bank. Description - Oversee daily operational activities with a focus on regulatory compliance and alignment with group standards. - Manage client documentation, KYC follow-ups, and debt processes. - Supervise...

  • Cloud Infrastructure Engineer

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    - Manage daily infrastructure operations - Oversees nearshore providers, ensures compliance with standards, and aligns infrastructure strategy with the organization's digital objectives. Cloud Infrastructure Engineer (AWS or OCI) Company based in Geneva Description Cloud Operations Management - Oversee daily operations of AWS and OCI environments - Ensure...

  • Cloud Infrastructure Engineer

    vor 1 Woche

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Manage daily infrastructure operations Oversees nearshore providers, ensures compliance with standards, and aligns infrastructure strategy with the organization's digital objectives. Cloud Infrastructure Engineer (AWS or OCI)Company based in Geneva Description Cloud Operations Management Oversee daily operations of AWS and OCI environments Ensure system...

  • Cloud infrastructure engineer

    Vor 7 Tagen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Manage daily infrastructure operations Oversees nearshore providers, ensures compliance with standards, and aligns infrastructure strategy with the organization's digital objectives. Cloud Infrastructure Engineer (AWS or OCI)Company based in Geneva Description Cloud Operations Management Oversee daily operations of AWS and OCI environments Ensure system...

  • IT Cloud

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Manage daily infrastructure operationsOversees nearshore providers, ensures compliance with standards, and aligns infrastructure strategy with the organization's digital objectives.Cloud Infrastructure Engineer (AWS or OCI)Company based in GenevaDescriptionCloud Operations ManagementOversee daily operations of AWS and OCI environmentsEnsure system...

  • Cloud Infrastructure Engineer

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Manage daily infrastructure operationsOversees nearshore providers, ensures compliance with standards, and aligns infrastructure strategy with the organization's digital objectives.Cloud Infrastructure Engineer (AWS or OCI)Company based in GenevaDescriptionCloud Operations ManagementOversee daily operations of AWS and OCI environmentsEnsure system...