Technical Account Manager
vor 2 Wochen
**Vos activités**:
- Garantir la qualité des services fournis dans le cadre des contrats de service sous votre responsabilité auprès de différents clients.
- Élaborer, analyser et évaluer les résultats des indicateurs de performance des contrats afin de garantir une satisfaction clients optimale.
- Proposer des plans d'actions et améliorer le niveau des services fournis.
- Être le point de contact (SPOC) en cas d'escalade des incidents critiques.
- Gérer les demandes et incidents en lien avec le Modern Workplace ainsi que le métier client.
- Identifier les nouveaux besoins des clients sur le plan technique.
- Assurer le suivi du périmètre des contrats techniques dont vous avez la charge.
- Maintenir les relations et la communication tant en interne qu'en externe avec les différentes parties prenantes.
- Prendre part à l'élaboration de nouveaux contrats de Support Technique.
- Assurer la gestion/delivery des projets dans le scope du Service Opérations.
- Assurer une présence régulière chez les clients. Prendre en charge le piquet selon le tournus défini.
**Principales qualifications souhaitées**:
- 1 à 5 ans d'expérience professionnelle dans un poste similaire.
- Maîtrise de l’environnement Microsoft (serveurs, postes clients, Microsoft 365, Azure).
- Connaissances en sécurité, réseaux, téléphonie, Active Directory.
- Langues : français courant et anglais niveau B2 minimum.
**Atouts supplémentaires**:
- Permis de conduire.
- Expérience en société de services IT.
-
Account Manager
Vor 2 Tagen
Genève, Schweiz Account Management Permanent MCI Hybrid Geneva VollzeitJob Description **Posting Start Date**:05/03/2025 **Job Title**:Account Manager We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit...
-
Account Manager
Vor 2 Tagen
Genève, Schweiz Digital Luxury Group, DLG Vollzeit**Account Manager** Geneva **WHO WE ARE** DLG (Digital Luxury Group) is an international agency with offices in Geneva, Shanghai, and New York that offers social media, e-commerce, CRM, consulting, and creative services to luxury brands. It has developed a unique expertise in defining and implementing impactful digital strategies targeting sophisticated...
-
Technical Account Manager
vor 1 Woche
Genève, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit* Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment - Working with engineering/ technology teams for large customers or a major segment of a large entity in...
-
Technical Account Manager
vor 1 Woche
Genève, Schweiz Amazon VollzeitDESCRIPTION At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as a trusted...
-
Customer Success Account Mgmt
vor 1 Woche
Genève, Schweiz Microsoft Vollzeit**Customer Success Account Mgmt**: Geneva, Switzerland Date posted **Oct 07, 2025** - Job number **1886425** - Work site **3 days / week in-office** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Customer Success** - Discipline **Customer Success Account Mgmt** - Employment type **Full-Time** **Overview**: - Microsoft...
-
Inside Sales Account Manager
vor 1 Woche
Genève, Schweiz Dell Vollzeit**Switzerland** The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Join us to do the best...
-
Genève, Schweiz FEDERATION INTERNATIONALE AUTOMOBILE Vollzeit**Circuit and Mass participation Categories Technical Manager (Geneva - Switzerland)**: Join the FIA and drive the future of motorsport innovation. As a Circuit and Mass Participation Categories Technical Manager, you will play a pivotal role in overseeing the technical framework of some of the world’s most diverse racing disciplines, including touring...
-
Manager, Account Management, Apac
Vor 2 Tagen
Genève, Schweiz World Economic Forum LLC VollzeitPlease Note: This role requires the ability to work on site in our Geneva office 3 days per week._ The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the world. As a membership organization, the Forum...
-
Single-seater Junior Categories Technical Manager
vor 2 Wochen
Genève, Schweiz FEDERATION INTERNATIONALE AUTOMOBILE Vollzeit**Single-Seater Junior Categories Technical Manager (Geneva - Switzerland)**: Join the FIA at the heart of single-seater racing and take on a role where cutting-edge engineering meets the challenge of ensuring technical fairness across the world's most prestigious junior motorsport championships! As the Single-Seater Junior Categories Technical Manager, you...
-
Karting Technical Manager
vor 1 Woche
Genève, Schweiz Race Solution VollzeitThe company **RACE SOLUTION**, a subsidiary of **RACE GROUP SAS**, specializes in services related to motorsports and industrial sectors. It provides innovative solutions and high-level expertise to key players in these industries, including racing teams and vehicle manufacturers. Beyond technical design, operational support, and project management, **RACE...