Client Partner

vor 1 Woche

Geneve, Schweiz Wipro Limited Vollzeit

Overview:
**Your mission**:
The Client Partner is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by:

- Developing strategic relationships with decision makers and influencers in the customer’s organization
- Creating and sharing sales success stories
- Ensuring customer satisfaction through world class delivery
**Your tasks will include**:

- The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including and outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
- The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
- The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
- You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
- The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
- The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
- He/she optimally utilizes the resources towards effective implementation of development and delivery plans
- He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.

**Skills and experience**:

- At least 15 years of experience in managing big accounts in the IT professional services field
- Experience in global service delivery models
- Strong background in Application Services, Engineering services and infrastructure services preferred
- Strong Consumer/Retail domain expertise preferred
- Ability to work in an international setup with an offshore/Nearshore model
- Good network (and prior experience of selling) in the specific customer organisation, especially in the CIO organization
- Fluency in English language, knowledge of French/German preferred
- Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
- Previous experience in managing 20+ million USD accounts

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