Customer Support Operations Executive

vor 2 Wochen

Zürich ZH, Schweiz Swibeco SA Vollzeit

**Ready for a new challenge?**

As a leading and fast-growing B2B company in the field of employee benefits in Switzerland, Swibeco centralizes on a digital platform all the perks, gifts, and tax-free benefits a company can offer to its employees. This includes permanent discounts, an innovative reward system and a lunch card with the biggest food related network.

Today Swibeco has more than 8’000 corporate clients in Switzerland, including major brands such as AXA, Swissquote, FedEx/TNT, Alcon, Decathlon, Capgemini, Holcim, Sprüngli, Bobst, etc.

Our team is made up of more than +65 talented people between our offices in Switzerland (Lausanne and Zurich).

The company is growing very fast, and we have many big and exciting projects coming. In this context we are looking for a **Customer Support Operations Executive (50% to 100%) **to support our Customer support activity growth.

**About the role**:
As part of the Operations team, and supported by the Operations Manager, your mission will be first to ensure the excellence of our Customer Support. In addition, you will have the opportunity to coordinate the execution of projects to improve our operations, with tangible impact on process optimization.

Your main abilities include excellent communication and people skills as you will be the interface between the company and our users. Your role is crucial because it makes our entire business work. Client satisfaction is of paramount importance for our company You are a problem solver relying on your strong analytical skills. You are always on the move, never waiting for answers but acting for moving forward.

In this position, **based in Lausanne or Zurich**, you will have the opportunity to:
**1. **Support daily Operations**:

- Contribute to resolving customer issues by providing clear responses and effective solutions.
- Aid in documenting and updating customer support operational procedures.
- Collaborate with other departments to solve issues and ensure Customer satisfaction.

**2. **Drive Customer Support’s improvements**:

- Participate in the analysis of customer support data to identify trends and areas for improvement.
- Coordinate and manage projects aimed at improving customer support processes and efficiency.
- Participate in the writing of new procedures to improve the efficiency of the department.
- Study the opportunity to improve our processes through AI.

**3. **Customer Feedback Management**:

- Support the collection, analysis, and dissemination of customer feedback to drive continuous improvement in service delivery.

**Requirements**:
**Who we are looking for**:

- You have work experience in client facing jobs.
- You have excellent interpersonal skills and a strong customer orientation, you are proactive and have a positive nature.
- Native/bilingual or full professional proficiency in **German**, **French and English, speaking Italian would be a big plus**
- You are attracted to Scale’up environments and you want to make a difference in a fast growing organization.
- You are a critical thinker, always on the move, never waiting for answers but acting to move forward.
- You are curious and enthusiastic about learning about many topics.

**Benefits**:
**What we offer**:

- Join a dynamic company where you can make a difference.
- A professional experience in a growing and stimulating environment.
- A flexible work culture where results are more important than hours.
- A true team spirit, we believe that together we are stronger and that we win as one team.
- Great working environment in Lausanne or Zurich, just a few steps from the lake and public transport.
- Meal allowance on your Swibeco Lunch Card.
- Mobility allowance or a parking place (upon availability in Lausanne) near the office.
- Gifts for birthdays/jubilees/Christmas.
- Permanent discounts for your daily savings on over 150 leading brands.
- Start date: ASAP.

**Job Information**:
Industry
- Technology

Work Experience
- 1-3 years

City
- Lausanne/Zurich

State/Province
- Zürich (de)

Country
- Switzerland

Zip/Postal Code
- 1007 / 8002

  • Customer Support Operations Specialist

    Vor 3 Tagen

    Zürich, Zürich, Schweiz ofri Internet GmbH Vollzeit

    About UsAt Ofri, we pride ourselves on fostering open collaboration, encouraging self-initiative, prioritizing customer satisfaction, and maintaining a pragmatic approach. Our goal is to be the most trusted partner for remodeling projects, delivering exceptional results to our customers.Job DescriptionWe are seeking a highly organized and tech-savvy Customer...

  • Financial Operations Leader

    vor 1 Woche

    Zürich, Zürich, Schweiz AP Executive Vollzeit

    About the Role:We are looking for a seasoned Financial Operations Leader to oversee accounting functions across multiple jurisdictions. As a key member of our team, you will be responsible for managing all accounting-related questions and working closely with the Treasury and Compliance departments.The Ideal Candidate:• Has a proven track record of success...

  • Executive Support Professional

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Hitachi Vantara Corporation Vollzeit

    We are seeking a highly skilled Executive Support Professional to join our leadership team in the Services Business Unit. As an integral part of our dynamic office environment, you will provide exceptional support to our executives and contribute to the success of our organization.About the RoleProvide administrative assistance to senior executives,...

  • Europe Operations Executive

    vor 1 Woche

    Zürich, Zürich, Schweiz Liberty Specialty Markets Vollzeit

    Liberty Specialty Markets seeks a highly skilled professional to provide support and drive the professionalization of its operations in Europe. As the Operations Manager, Europe, you will play a key role in achieving objectives related to quality, productivity, and costs for the European region.Key ResponsibilitiesAchieve ambitious SLA's/KPI's on TAT (turn...

  • Digital Banking Executive

    vor 1 Woche

    Zürich, Zürich, Schweiz AP Executive Vollzeit

    Job Title: Digital Banking ExecutiveAt AP Executive, we are seeking an experienced Digital Banking Executive to join our team in Zurich. The ideal candidate will have a strong background in financial operations and management across multiple jurisdictions.Key Responsibilities:• Oversee accounting functions across Switzerland, the Middle East, Asia, and...

  • Account Executive

    vor 1 Woche

    Zürich, ZH, Schweiz Wipro Limited Vollzeit

    Zurich, Switzerland - GSH - 3103903 **Job Description**: - We have an exciting opportunity for an **Account** **Executive (AE) **to join a global ‘Platinum’ account at Wipro and direct a set of growing business divisions**. **The AE will be a seasoned relationship builder at the Executive Level of the organization, bring experience and knowledge of the...

  • Customer Success Executive

    vor 3 Wochen

    Zürich, Zürich, Schweiz Splunk Vollzeit

    Customer Success and Support Hybrid Remote, Zurich, SwitzerlandSplunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love...

  • Customer Success Executive

    vor 3 Wochen

    Zürich, Zürich, Schweiz Cisco Vollzeit

    Customer Success and Support Hybrid Remote, Zurich, SwitzerlandSplunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love...

  • Customer Support Consultant bei Brokers Operations

    vor 3 Wochen

    Zürich, Zürich, Schweiz Zurich 56 Company Ltd Vollzeit

    Customer Support Consultant bei Brokers Operations (m/w/d) 50%Suchst Du eine Stelle in der Du Einblick in das gesamte Mandatswesen unserer externen Vertriebspartner (Broker) hast?Im Geschäftsbereich Brokers and Partnerships bei der Zurich Schweiz bist du mit unseren Partnern der Region Deutschschweiz in Kontakt und trägst wesentlich zum Erfolg und einer...

  • Head of Operations

    vor 4 Wochen

    Zürich, ZH, Schweiz ofri Internet GmbH Vollzeit

    Hi there! Are you ready to take the reins and drive operational excellence in a small but ambitious company? We're ofri, a team of 10 dedicated individuals, and we're on the lookout for an Operations Manager to help us streamline our processes and propel us toward our goals. **About us** At Ofri, we take pride in fostering candid collaboration,...

  • Manager Sales

    vor 4 Wochen

    Pfäffikon ZH, Schweiz Tecan Austria GmbH Vollzeit

    Select how often (in days) to receive an alert:Join Tecan! Join the market leader!Work in an international and dynamic environment, share our success!Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Sales team and bring your passion and talent to work.Your contributionAs Manager Sales & Customer Operations...

  • Customer Success Executive

    vor 1 Woche

    Zürich, Zürich, Schweiz Splunk Vollzeit

    Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk...

  • Strategic Operations Leader for Asset Management

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Page Executive Vollzeit

    Job OverviewThe role of Chief Operating Officer (COO) at Page Executive offers a unique opportunity to lead operational excellence and drive technological innovation in the asset management industry.About Our CompanyPage Executive is a Swiss Asset Manager with a strong presence in the local market, dedicated to providing investment solutions for...

  • Sales Executive Leader

    Vor 4 Tagen

    Zürich, Zürich, Schweiz UiPath Vollzeit

    Succeed in Business DevelopmentThis Enterprise Sales Executive position presents an exceptional chance to leverage your skills in analyzing market potential and developing strategic plans to boost revenue. As you navigate complex sales processes, you'll provide high-quality support to clients and forge lasting connections with key decision-makers.Main...

  • Executive Support Specialist

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Hitachi Vantara Corporation Vollzeit

    We are seeking a seasoned Administrative Coordinator who will support the leadership team of the Services Business Unit in day-to-day office activities. If you are a detail-oriented individual with excellent organizational skills, this role may be an excellent fit for you.Key ResponsibilitiesObtaining and organizing information for use in conferences,...

  • Operations & Customer Service Agent (100%, (M/F)

    vor 3 Wochen

    8001 Zürich, ZH, Schweiz LeaseTeq AG Vollzeit

    Your mission As OPERATIONS & CUSTOMER SERVICE AGENT (100%, M/F/d, hybrid) you will work closely with the Operations Manager and the management and support the day-to-day business in the areas of Operations, Sales & Customer Care. - Execution of underwriting processes, such as checking creditworthiness information, checking salary statements and annual...

  • Vice President of Asset Management Operations

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Page Executive Vollzeit

    **About the Role:**We are seeking a highly motivated and experienced Chief Operating Officer (COO) to join our team. The successful candidate will be responsible for overseeing asset management operations, ensuring compliance with regulatory requirements, and driving process optimization across the organization.Key Responsibilities:Provide leadership to...

  • Operations & Customer Service Agent (100%, (M/F)

    vor 3 Wochen

    8001 Zürich, ZH, Schweiz LeaseTeq AG Vollzeit

    Deine Aufgaben Als OPERATIONS & CUSTOMER SERVICE AGENT (CH) arbeitest du eng mit dem Operations Manager und der Geschäftsführung zusammen und unterstützt beim Tagesgeschäft in den Bereichen Operations, Vertrieb & Customer Care. - Unterstützung bei der Abwicklung der eingehenden Leasing - und Finanzierungsanträge - Ausführung von Underwriting...

  • Executive Support Professional

    vor 1 Woche

    Zürich, Zürich, Schweiz Leonteq AG Vollzeit

    About Leonteq AGWe are Leonteq AG, a pioneering fintech company based in Switzerland. Our innovative approaches, commitment to excellence, and entrepreneurial spirit have earned us recognition as a leading player in the financial industry.Our core values – people together, passion, dedication, quality, and expertise – guide our actions and decisions. We...

  • Executive Support Professional

    vor 1 Woche

    Zürich, Zürich, Schweiz Tiger Recruitment Vollzeit

    Job DescriptionAre you a highly organized and detail-oriented individual looking for a new challenge? We are seeking an Executive Support Professional to join our team in Zurich.The successful candidate will provide administrative support to the senior members of staff, ensuring seamless day-to-day operations. This is a temp role with the possibility of...