Intern Contract Office

Employment Type: Internship
Contract Duration: 6 months extendable to 11 months from 13 January 2025 onwards

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

The Commercial Excellence team is responsible for driving commercial excellence in supporting systems, processes, and tools to ensure that the Commercial Products and Services team it is part of is able to conduct business with customers effectively and efficiently in terms of contracting, invoicing and collections. Essentially it performs the support and administrative functions of the commercial team.

Reporting to the Contract Office Manager, the core responsibility of the role is to perform the end-to-end back-office tasks for suppliers (PtP) or customers (OtC) for the Lines of Business (LoBs) and processes in scope, particularly Events, Sales and Marketing. The most critical process, Order-to-Cash (OtC), includes contracting and billing.

What your day would be like

Your day-to-day responsibilities would include:

- Understanding the business need and ensuring you have all necessary data to fulfil it.
- Training stakeholders on approval processes and their requirements.
- Performing OtC activities from beginning to end on assigned contracts/sales orders:

- Contracting and billing in SAP
- Making sure LoBs follow SOPs when raising requests and
- Occasionally chasing payments with customers.
- Sharing best practices with the Contract Office team.
- Performing PtP activities on assigned contracts
- Helping the Marketing team with assigned back office tasks
- Any other tasks assigned by the Contract Office Manager

We would love to hear from you if you meet the following criteria
- University degree in Business Administration or equivalent and some work experience in back-office, operations or similar. Ability to work effectively in an international and multicultural fast-paced team environment.
- Hands-on with a willingness to learn/figure things out. Persistent and positive can-do approach.
- Ability to work efficiently and effectively under pressure and meet deadlines. Strong sense of **customer service, ownership, and accountability**. Self-motivated.
- Proven organizational skills with the ability to handle multiple queries simultaneously while maintaining **attention to detail**. Good interpersonal and communication skills.
- Excellent English skills (verbal & written), knowledge of other languages is an asset.
- Highly computer literate, with willingness to learn about more about the **SAP ERP**, particularly Sales and Distribution Module

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you