Consultant Digital Transformation

Company Description
Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.

**Job Description**:
In your day-to-day journey with our prestigious clients, you will perform the following activities:

- Identification and definition of business needs to better understand client expectations
- Participation and facilitation of client meetings to jointly define expectations, pain points and targets of the mission
- Support our clients in the definition of innovative customer/digital strategies and the management of their customer/digital transformation programs responding to their specific challenges: customer/digital/marketing strategic plan, customer-centric transformation programs, new business models, etc.
- Work with Project Managers, Designers and Architects/Developers to implement the customer/digital transformation of our clients.
- Analyzes and recommendations during the key stages of the projects to ensure their effectiveness
- Realization of benchmarking, definition of use cases, implementation of action plan, realization of RACI
- Support our clients in their business and service transformations, from the development phase to their implementation
- Realization of studies and benchmarks, pitches and commercial offers, being an active lever of the team’s growth
- Business intelligence and continuous learning through training on new approaches and working methods (UX, Agile, Bcase, etc.).
- analyze markets, competitors and the environment and derive thematic areas for a global strategy/positioning
- generate insights from data (analytics, market research, qualitative interviews, competitor analysis, etc.)

Qualifications**
General - Qualification**:

- A degree in economics, business informatics, computer science or a comparable course of study. A higher degree, doctorate or MBA is an advantage.
- you have at least 2 years of experience in a consulting firm, media agencies, start-ups, digital departments, including at least one consulting experience
- Enthusiasm for several of the following topics: Innovation management, digital business models, transformation management, organizational development, process optimization, multi-channel models, data and CRM, e-commerce.
- You enjoy presenting the ideas developed in the team in front of customers with a customer-centric mindset and an understanding of customer journey
- You have an excellent spirit of synthesis and a great ability to provide a clear answer to customer issues.
- Your knowledge of the Digital & Marketing ecosystem allows you to define innovative strategies for our clients that are adapted to their challenges.
- Your technological culture and your understanding of the challenges of the various Digital professions allow you to hold a quality speech in front of any type of speaker on projects (Sponsors, Project Managers, Program Directors, Developers, Architects, Business Managers, etc.)
- You demonstrate excellent analytical skills and developed conceptualization abilities.
- You enjoy working in a multidisciplinary team to solve difficult problems and deliver inspired solutions.
- You have the sense of the customer relationship
- You are convincing and know how to seize opportunities to develop and develop missions with your clients.
- You demonstrate great autonomy and a sharp sense of leadership both with your teams and with external partners.
- Very good written and spoken English skills (business fluent), German or French is a plus