Client Service Director, Msu, Geneva

vor 2 Wochen

Geneve, Schweiz Ipsos Zrt. Vollzeit

**The Client Service Director will have the following main responsibilities**:

- Have full responsibility for a portfolio of various categories (FMCG and non-FMCG), including:

- Grow the business: turnover and profitability responsibility.
- Implement action plan to meet client needs and sustain growth.
- Develop a strong and solid client relationship, to turn opportunities into business.
- Consolidate relationship with the clients, thanks to a strong understanding of its organisation.
- Capture clearly the different internal and external challenges.
- Deliver a high level of consultancy:

- Understand the category and business dynamics.
- Consult with client to identify needs and shape most relevant learning plan
- Develop most appropriate research solutions leveraging up-to -date and innovative techniques
- Deliver with excellence: come up with impactful presentations and actionable recommendations
- Interface with other Ipsos expertise and dedicated teams in the Ipsos world to ultimately deliver more holistic perspective to client.
- Manage and coach a team of 2 to 3 people in Geneva.

To achieve these goals, the CSD and his/her team will be supported by the research group in charge of the management and execution of the projects and hence will work in close relationship with this team.

**Desired qualifications, skills and experiences**:

- Graduate of marketing, sociology, psychology, business or related fields
- Significant quantitative primary research experience [10+ years] in a market research agency or related area (essential)
- Strong market analysis skills, ideally in FMCG environment. OTC expertise could be a nice to have.
- Strong expertise in leading multi-country projects, as more than 90% of projects are global
- Strong communication skills, both written and verbal
- Excellent English skills, French / German is an advantage;
- Ability to deliver outstanding attention and services to the client;
- Leading by example : positive and inspirational role-model
- Multi-tasking; ability to work on different projects at different stages simultaneously, with remarkable organization skills.
- Open minded, curious, dynamic, enthusiastic.
- Solutions-focused.
- Undisputable collaborative spirit, strong team player

The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein. We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g. whitespace).

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