Associate, Client Support, Financial

vor 2 Wochen

Basel, Schweiz ThomasLloyd Global Asset Management Vollzeit

**Who We Are**

ThomasLloyd is a leading independent asset manager and impact investor with first-hand experience in managing complex infrastructure projects in high growth and emerging markets across the full project lifecycle. Headquartered in Zurich and with over 250 employees in 16 locations in North America, Europe and Asia, the company has raised over USD 1.7 billion of aggregate capital to date in sustainable infrastructure for a broad range of private and institutional investors around the world.

**Your Mission**

In this role you will provide first level client support to the non-discretionary Financial Intermediaries channel including Independent Financial Advisors (IFAs), Investment Brokers and Wealth Managers in the German speaking markets. You will act as a dedicated first point of contact for our distributors. You will ensure a great client experience and either immediate resolution of enquiries, or for more complex requests appropriate and timely handover to the second line of support maintaining a seamless customer experience. This role will be based at our headquarters in Zurich.

**Key Success Criteria**
- Existing experience in a client support role within the Financial/Profession Services or Technology sectors.
- Ability to work to set standards to ensure a consistent level of service.
- Driven to take ownership and find solutions.
- Excellent written and verbal skills in German and English.

**Personal Attributes and Competencies**
- Customer Commitment
- Effective Communication
- Time Management
- Solution focus
- Cross Group Collaboration

**Our Culture**
- We are pioneers in our field
- We are passionate about what we do
- We are driven by performance
- We are lifelong learners
- We take initiative and own the outcome

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