Desktop Support Technician

vor 2 Wochen


Genève, Schweiz Sharp Brains Ltd Vollzeit

**Key Responsibilities**:

- Respond to and resolve Tier 2 support requests escalated from Tier 1.
- Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and update software and hardware as required.
- Handle user account setups, password resets, and permission/access issues.
- Collaborate with other IT teams or vendors to resolve complex incidents.
- Document all support activities in the ticketing system and follow escalation procedures.

**Requirements**:

- Proven experience in Tier 2 desktop or end-user support roles.
- Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
- Familiarity with ITSM platforms like ServiceNow or similar.
- Good understanding of networking basics (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests.

**Job Types**: Part-time, Contract

Application Question(s):

- Are you comfortable to work on B2B contract?
- What is your expected per day wage?
- This is 1 day per week role. Are you okay with this?

**Language**:

- Swiss German or German (required)

Work Location: In person


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