Div Product Support Mgr
Vor 5 Tagen
Présentation:
Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.
Bio-Rad in Cressier/Switzerland is looking for a **Product Support Manager** (Hardware/Software - 100%).
Responsabilités:
- You manage a team of skilled international technical product support specialists in Switzerland, Germany and the US.
- You define priorities and take the relevant decisions.
- You manage internal and external customer issues and ensure a high level of customer satisfaction.
- You are responsible for the efficiency of work flows; you optimize processes related to service and training delivery, in order to improve customer satisfaction.
- You monitor KPI’s and metrics to ensure high service quality.
- Your team is accountable to set up and manage international workshops, providing on-site support, editing newsletters, delivering on-site and/or remote training course and other technical support activities.
Compétences:
- You bring sound technical knowledge, ideally in electronics, software and/or in the regulated medical devices field.
- You have 5+ years of experience in technical support, preferably in a medical technology or diagnostics environment.
- You have experience in managing a team and proven leadership skills.
- You are result-oriented with a strong customer focus.
- You feel at ease using customer service management and reporting tools.
- You are fluent in English. Any other language (especially German and/or French) is a plus.
- You are willing to travel internationally (max 15%).
To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
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