Desktop Technician/executive Support

Vor 6 Tagen

Fribourg, Schweiz Hays Vollzeit

**My duties**
- Support a full range of Desktop End User Technology (IT) needs
- Provide specialized, personalized, and expedited desktop services to the highest levels
- Coordinate with other Business Aligned Technology Support, Corporate Technology and third party resources for all Asset Management support offerings
- Assist (remotely) executive staff and provide preparatory travel support and remote support to executive delegations while out of the office
- Track (in conjunction with the service desk) all trouble calls by the executives/staff, updating the tickets in Service Now as required and escalating where necessary, until completed
- Provide regular reporting statistics on support to the executive and selected staff within the business office as well as to customer management and support teams
- Coordinate with customer management to ensure needed equipment and services are available to fulfil support requirements
- Technical descriptions of problems, process and procedure documentation

**My qualifications**
- Bachelor’s degree in a related technical discipline or the equivalent combination of education, technical certifications or training or work experience
- Experience in a IT support role
- Basic Software knowledge of products like Microsoft
Basic skills of mobile devices like Blackberry, Apple, HTC and Samsung
- Ability to communicate at all levels - confident in approach
- Professionalism - consistently displaying an excellent first impression to both client and colleagues
- Strong knowledge of: Desktop/Laptop/VDI/MAC, Cisco VOIP Phones/ECCS phones,Telepresence/VTC/Zoom, IPAD/I-Phone/Smartphones, Blackberry/mobile devices, Printing solutions, Voice recording, Call Center voice technologies, Market Data products, Mobility products
- Exceptional communication skills, recognizing when and knowing how to translate technical jargon to business language readily understood by the people been supported
- In addition to the expert technical knowledge and broad experience required above, impeccable professionalism, strong interpersonal skills and innovation are a necessity

**My benefits**
- A very renowned company
- Good infrastructure

**About Hays**

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests - all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

**My contact at Hays**

**My contact person**Elias Ghazraoui

**Reference number**603038/1

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