User Access Administrator

vor 2 Wochen

Zurich, Schweiz NatWest Group Vollzeit

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Switzerland and as such all normal working days must be carried out in Switzerland.

We are looking for a User Access Administrator to join our team in Zurich.
- This is an exciting opportunity for someone interested in working in an international environment.
- You will work with various stakeholders and share the technical expertise within an agile, collaborative organization.
- You will join our bank as it's transforming its architecture, pushing forward with innovative solutions in various technologies.

**What you'll do**

You’ll be responsible for:

- Manage, Maintain and Support User access rights throughout the organization
- Supports Users with SmartCard issues, handling Certificates errors and password resets
- Manages and supports the JML (Joiner, Mover, Leaver) process in Active Directory
- Supports Users with account issues in several 3rd party Applications
- Works closely with service delivery and operations to ensure quality, standards and goals are met
- Follows standard change management process.
- Is involved in automation processes in IIQ.
- Actively monitors the ticketing system and solves or dispatches issues accordingly
- Maintains knowledge base for user based issues and user access related processes

**The skills you'll need**

You’ll also demonstrate:

- Good knowledge in Microsoft Active Directory/ Office products / Microsoft OS platform, Server and Client
- Experience in exchange mail user administration
- Good know-how in scripting e.g Powershell

**Inclusion**

At NatWest Services, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.

**Who we are**

NatWest Services (Switzerland) Ltd is an IT services and operations processing provider for Private Banking entities of the NatWest Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to Private Banking clients.

Our Private Banking entities offer high net worth clients a comprehensive range of private banking, wealth planning and investment management services across the Coutts and Adam & Co brands, and designated NatWest clients in the UK and internationally. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital services.

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