Head, Conferences and Events Technology Services Division

INTERNATIONAL TELECOMMUNICATION UNION
- ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems._

**Head, Conferences and Events Technology Services Division**

**Vacancy notice no**: 2056
**Sector**: SG
**Department**: ISD
**Country of contract**: Switzerland
**Duty station**: Geneva

**Position number**: IS09/P5/642
**Grade**: P5
**Type of contract**: Fixed-term
**Duration of contract**: 2 years with possibility of renewal
**Recruitment open to**:External
**Application deadline (Midnight Geneva Time)**: 18 August 2025

ORGANIZATIONAL UNIT

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logístical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.

**ORGANIZATIONAL CONTEXT**:
**DUTIES AND RESPONSIBILITIES**:
The incumbent will:

- Lead the CTS Division by aligning its work with the organization’s goals and objectives. Provide intellectual, strategic and operational leadership to members of the Division. Advise the Chief Information Officer of ISD and participate in the elaboration of the IT strategy, particularly as it relates to technology solutions and services for conferences. Develop the Divison’s annual work plan in alignment with ITU’s strategic objectives. Assist the team in developing their workplans, defining objectives in line with the “SMART” framework, managing performance and being accountable for the Division’s deliverables. Foster teamwork and communication among staff within the Division/Department and across organizational boundaries.
- Manage conference technology support for the four modalities of ITU meetings: physical, virtual, physical with remote participation, and physical with webcast. This includes audiovisual (AV) support in meeting rooms, interpretation systems (onsite, remote, hybrid, AI), signage and display of the meeting schedule, wired and wireless connectivity, Internet access, remote participation, webcast, captioning and technical support. For events held abroad, plan, organize and manage local teams of IT, service desk support, audiovisual and contractors’ staff in collaboration with the departments responsible for the event.
- Prepare, elaborate and negotiate Host Country Agreements (HCA) related to ICT and AV services for ITU conferences and events worldwide. This includes performing site surveys of the local ICT and audiovisual infrastructure, wired and wireless LAN connectivity, Internet access, meeting room configurations, AV and interpretation equipment, power and cooling infrastructure., and liaising with the local ICT and AV coordinator to implement the necessary as defined in the ICT and AV annex of the HCA. Exercise the proper diplomacy to obtain the best conditions for the event while keeping in mind the interests of both the Host Country and ITU.
- Ensure business continuity of CTS services through Service Level Agreement (SLA) and risks management.