Product Owner, Chatbot 80-100%

Switzerland - Zürich
- Information Technology (IT), Product Management and Development
- Personal & Corporate Banking

**Job Reference #**
- 283733BR

**City**
- Zürich

**Job Type**
- Full Time, Part Time

**Your role**
- Are you an experienced product owner with a track record of delivering cutting edge digital products that are designed to revolutionize the way you bank? Do you want to play a key role in driving customer value with conversational AI products?
- We’re looking for a Product Owner to:
- have the overall responsibility for the strategy, roadmap and OKRs (Objective and Key results) as Product Owner of the UBS Chatbot and Chat channel in our agile pod in the Conversational Banking Crew
- deeply understand the needs of our clients in Switzerland and across the world, act as their voice within the Pod and prioritize epics and user stories in the backlog accordingly to achieve business goals
- be overall responsible for creating impactful change to our clients through the delivery of the chatbot and live chat, while ensuring the high quality and compliance of the product with risk and security policies, high level service standards and an outstanding UX
- mitigate impediments to the team’s goals, align across pods, crews and business units and act as your pod’s ambassadors towards internal stakeholders and clients across the organization
- motivate and energize pod members and contribute to their growth and well-being
- define the set of necessary competencies in the pod, in cooperation with the crew leads and chapter leads and provide regular feedback to ensure high performance
- troubleshoot and resolve any challenges that arise during product development, implementation, or deployment. Your problem-solving abilities and adaptability are essential for maintaining smooth operations, stakeholder buy-in and overcoming obstacles.

**Your Career Comeback**

**Your team**
- In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You’ll be working in the Analytics & Sales Platform stream in Zurich playing a vital role in shaping our data-driven chat initiative and leveraging generative AI to solve a variety of challenges. Your expertise will drive the development and enhancement of our conversational AI products ultimately contributing to our organization's growth and success.

**Your expertise**
- at least five years experience in leading and managing end-to-end digital transformation initiatives or AI product development in a corporate, multicultural environment, including CI/CD, project planning, resource allocation, risk management, and stakeholder management, preferably in the field of conversational AI or in the finance industry
- strong understanding of agile delivery frameworks and product ownership (such as performing product owner role in a scrum team)
- very strong active listening and communication skills in German and English to build networks and partnerships at all levels of the organization as well as with external partners. Other languages (French and Italian) are a plus.
- strong stakeholder management skills to coordinate several functions and discuss and align priorities with senior management
- strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions
- solid understanding of cloud platforms (e.g. Microsoft) and their machine learning offerings
- first hands-on experience working with large language models like GPT, LLAMA, BERT
- ability to quickly familiarize yourself with complex, technical topics and processes
- passion and interest for everything AI-related

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
- We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions AG
- UBS Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and