Facilities Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

Role Purpose

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

What this job involves
Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.
Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client
- e.g. external maintenance, central plant management.
Space evaluation and planning, updating of floor plans using clients architect partners
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

**Site Inspections (with other members of Facility Team)**:
Daily cleaning
Heating, ventilation, air conditioning
Landscaping (when present)
Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
Establish and operate the information systems necessary for effective scheduling and recording of contract work.
Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
Negotiate, renegotiate and maintain contracts with vendors.
Planning and budgeting of internal fit out works and technical installa