Service Coordinator

vor 24 Stunden

Rotkreuz, Schweiz ITech Consult AG Vollzeit

**Project**: For our client, a large pharmaceutical company based in Rotkreuz, we are looking for a Service Coordinator (M/F/d)

**Background**:
As a leading company in in-vitro diagnostics in Switzerland, we are seeking a proactive individual to join our service organization as a Service Coordinator (M/F/d). You will be the central control authority and contribute significantly to optimal resource allocation and maximum customer satisfaction in the hospital and laboratory environment.

**Tasks & Responsibilities**:

- Short-term scheduling: Coordination of urgent service calls for medical technology systems as well as management of internal and external service requests
- Long-term planning: Support of resource planning for maintenance, modifications and installations; participation in absence, vacation and on-call planning for service technicians
- Interface management: Acts as an important link between the customer, customer service and sales
- Process control: Optimal use of CRM and other tools to manage services; continuous optimization of processes and active participation in projects
- Capacity management: Monitoring and participation to avoid personnel and technical bottlenecks
- Customer focus: Acts in a customer-oriented manner and maintains business relationships

**Must Haves**:

- Ideally a commercial or technical basic education
- Proven experience in deployment planning in a technical or medical technology environment
- High organizational skills, stress resistance, and prioritization skills
- Proficient use of CRM systems and MS Office or gSuite
- Strong data affinity and high quality orientation
- High social skills and poise, even in stressful situations
- Strong assertiveness
- Very good German skills (fluent) and good English skills, ideally good knowledge of French or Italian

**Reference No.: 924510**
**Role: Service Coordinator (M/F/d)**
**Industry: Pharma**
**Location: Rotkreuz**
**Workload: 100%**
**Start: Asap**
**Duration: 12++ months (Latest possible start date: 05.01.2026)**
**Application deadline: 28/10/2025**

**Job Type**: 100%

Work Location: On the road

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