Aktuelle Jobs im Zusammenhang mit Global Head of Customer Success - Fribourg - Pitcher
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Head of Customer Service
vor 2 Wochen
Fribourg, Schweiz True Wealth VollzeitTrue Wealth is the Swiss pioneer in online wealth management, enjoying exceptional customer growth. With 12’000 clients trusting our investment platform and expertise with their savings and wealth, we care deeply about making investing simpler, more transparent and fun. We do so in the most cost efficient way to empower our customers with the benefits of...
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Customer Success Manager with Performance Marketing
vor 2 Wochen
Fribourg, Schweiz nexoya Vollzeit**Location**:Zurich Downtown **Language**: German Do you live and breathe digital marketing and are eager to dive into the startup world? We want to talk to you. We are looking for a Customer Success Genie aka “Customer Success Manager” with experience in Performance Marketing/Marketing Analytics to join our journey to revolutionize the Marketing...
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Head of Trading
vor 2 Wochen
Fribourg, Schweiz Oil and gas co VollzeitOil and Gas Co is a leading and dynamic player in the commodities industry known for our innovative approach and commitment to delivering exceptional results. We are seeking a skilled and visionary Head of Trading. As the Head of Trading, you will play a pivotal role in shaping our trading strategies, driving profitability, and contributing to our overall...
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Head of Strategy and Operations, Global Partnerships
vor 2 Wochen
Fribourg, Schweiz Google VollzeitMinimum qualifications: - Bachelor's degree or equivalent practical experience - Experience in management consulting, corporate strategy, or as Chief of Staff - Experience in advising executive leaders on strategy, organization, and operations topics. - Experience managing and developing talents. Preferred qualifications: - MBA or a Graduate degree in a...
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Head of Network Operation
vor 1 Woche
Fribourg, Schweiz skyguide VollzeitSkyguide sorgt mit 1500 Mitarbeitenden aus über 30 Nationen und Kulturen an 14 Standorten für die Flugsicherung in der Schweiz und im angrenzenden Ausland. 2021 wurden rund 0,7 Millionen (bisher rund 1,3 Millionen) zivile und militärische Flugzeuge sicher und effizient durch den am dichtest beflogenen Luftraum Europas geführt. Dafür sucht Skyguide...
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Global Head of Employer Branding
vor 2 Wochen
Fribourg, Schweiz On AG VollzeitAt a Glance: We are looking for an exceptionally driven individual to help scale our Employer Branding activities globally and position us as an employer of choice. Operating somewhere between branding, communications, marketing and recruitment, employer branding works with all areas of our business to support rapid growth and showcase all of the amazing...
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Head of Accounting
vor 2 Wochen
Fribourg, Schweiz Beekeeper VollzeitBeekeeper is an award winning Swiss scaleup defining a new software category in the Frontline technology space. On the back of strong momentum we are now preparing for our next growth phase and are looking for a strong **Head of Accounting** to lead our global accounting function. This is an exciting leadership role in a dynamic and innovative technology...
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Head of Fund Management Europe
vor 1 Woche
Fribourg, Schweiz Schroders VollzeitSchroders plc with headquarters in London employs over 5500 talented people worldwide, operating from 42 offices in 37 different countries across Europe, the Americas, Asia and the Middle East, close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our...
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Head of People Switzerland
Vor 7 Tagen
Fribourg, Schweiz Adnovum Vollzeit**What you're going to do**: You don't only succeed in strategic planning, but also in implementing and accompanying change processes? A bit of headwind doesn't throw you off track so easily and you know when to be sensitive and when to be assertive? Then you are made for this role! We in HR understand the needs of our units and take our role as internal...
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Head of Marketing and Communication
Vor 2 Tagen
Fribourg, Schweiz GOWAGO AG VollzeitGowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your next car. We are a...
Global Head of Customer Success
vor 2 Wochen
**At Pitcher, We Thrive on Innovation** Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that Pitcher introduced in 2011 enables field sales representatives to execute their jobs more efficiently and thereby drive more sales. It is the super app for corporate salespeople. Across its focus verticals of Life Sciences, Consumer Goods, Manufacturing and Financial Services Pitcher empowers sales teams in over 136 countries to deliver best-in-class customer interactions whilst at the same time making the users engagement with systems like CRM and ERP an enjoyable experience. Pitcher AG is seeking a **Global Head of Customer Success **(Customer Success Director) to join our team in either the USA or to join our team in EMEA, we will consider both the UK, Germany, Spain and Switzerland as locations **The Role**: You will be a talented hands-on individual who wants to have a major impact and drive change. You will have extensive experience of leading a fast-growing Customer Success Management function in a SaaS Organisation. Demonstrable and proven experience leading / scaling a team with the ability and determination to work cross-functionally with multiple key stakeholders, at a senior level. You will clearly articulate, create, lead, and execute the company's revenue protection, customer satisfaction, and advocacy plans. You will be closely cooperating with Sales, Product Management, and Marketing as well as other team members. You will: - Be a transformational leader, building and managing a growing team of high performing global customer success managers to deliver customer outcomes, and ultimately, best in class retention, adoption, and expansion results. - Collaborates and influences multiple internal and external partners across Pitcher and our client eco-system to implement best practice customer success & services - Define and implement the vision of what the perfect Customer Experience/Journey at pitcher should be. - Segment the customer base and varying strategies - Work closely with Service Delivery, Sales, Marketing, and Support to assure a 360 degree view of our customers, their needs, and expectations. - Develop listening points in the journey (e.g., adoption, usage, customer satisfaction, etc.) - Standardise onboarding and training solutions, as well as interventions for critical points in journey (develop the "Playbook") - Create the Customer Success Playbook to assure consistency and quality throughout the organization. - Identify opportunities for continuous improvement and learnings from industry best practices - Improve revenue retention and renewal rates - Drive up NPS - Influence upsell/cross-sell opportunities - Increase customer lead to value through higher product adoption and usage rates, customer satisfaction and overall customer health scores - Support new business growth through the identification, fostering and promotion of customer advocates **Inspire Customer Success Across the Company**: - Reinforce a customer-first culture - Help foster a culture of teamwork & collaboration - Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Finance - Align with Executive Team around key metrics and objectives - With Product, create a company-wide customer feedback loop **Required skills**: - Minimum 5 years of experience in developing and executing Customer Success function in a SaaS business model, working with large enterprise customers preferably in the Life Sciences, Consumer Goods, Financial Services, and Manufacturing verticals. - Excellent presentation and interpersonal skills, both verbal and written Strong experience of Customer Success Tools and processes - A Culture builder with a passion for developing people Motivation and flexibility to work well in a rapidly changing fast-growing environment - Customer-focused with strong empathy and passion for revenue, growth, and quality service (internally and externally). - SaaS/Cloud experience preferred - Salesforce and Gainsight software knowledge **Desired skills**: - Shows the highest level of integrity, intent, ability and results in all endeavours building trust with all stakeholders. - Ability to manage influence through collaboration, persuasion, and negotiation - Ideally combined background of revenue retention and expansion responsibilities. - Demonstrated desire for continuous learning and improvement. Analytical and process-oriented mindset. - Excellent presentation, organisation, listening and interpersonal skills, with an ability to write and speak succinctly. - Ability to build teamwork and a healthy, respectful, yet driven culture. - Can think creatively to generate and implement unique programs and strategies. **Your benefits at Pitcher will include**: - Opportunity to dee
