Key Account Manager

At the forefront of the **digital revolution** in French-speaking Switzerland for over 35 years, the **Micropole** Group's **CROSS**, **WIDE** and **albert** brands are the **architects of the digital future**.

Our passion? Accompanying our customers in their quest for excellence across a range of fascinating domains.

**WIDE** embodies our avant-garde vision of the digital experience, sculpting exceptional digital worlds that capture the imagination. With **CROSS**, we dive deep into the heart of IT challenges and Data mastery, delivering cutting-edge solutions to unlock our customers' potential. Meanwhile, **albert** is our Salesforce maestro, mastering the art of this powerful platform to orchestrate the growth of our partners.

To support our growth, we are recruiting a **Key Account Manager** for our Lausanne office.

**Responsibilities**
- As a Key Account Manager, you will be part of a commercial team responsible for achieving the growth targets set for the company.- The main responsibility will be to develop a robust new business pipeline in order to develop the turnover of clients for brands WIDE x CROSS x albert.- This position reports to the Sales Manager.- Develops and owns the New Business sales plan (focused on Marketing Technology, Data & Analytics and Digital Agency).
- Builds successful partnerships with various internal teams (Entity Manager, Engagement Manager, etc.) to identify, develop and close opportunities.
- Works with / through internal teams to promote solutions that address different customer needs.
- Formulate solutions to meet the unique business needs of clients and effectively position the same.
- Leads development of business-value messaging with the CROSS, WIDE, albert and Micropole teams, case studies/use cases, and other targeted sales materials to pitch, grow, and expand business. (Targets include C-Level clients and internal Group stakeholders).
- Works with Marketing to plan and implement targeted outreach efforts with customers.
- Manages lead flow.
- Serve as the lead point of contact for customer account management matters on the defined set of clients
- Build and maintain strong, long-lasting client relationships
- Follow up the progress of leads and opportunities
- Creates, negotiates, and closes commercial agreements
- Achieves account targets and KPI’s as set by the Chief Growth Officer
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

**Requirements**:

- We need you to have minimum 6 years of relevant experience.
- Experience in Switzerland (preferably Lausanne area)
- Experience as engagement manager, account manager or relevant role preferably in professional services, enterprise software solutions, cloud space, IT sector and has the ability to develop a good understanding of customer and market dynamics and requirements.
- Have built strong relationships with client, meeting regularly to review business challenges.
- Have identified and delivered cross sell / up sell opportunities.
- Have led successful new business pitches.
- Experience in digital and data topics.
- Background in Marketing, IT or Business Administration or comparable qualification
- Networker with a convincing and personable demeanor at executive level/C-level, existing and active network of contacts in Switzerland desirable.
- Proficient in managing the pipeline using CRM systems, preferably Salesforce CRM
- Can evidence a track record of increasing revenue by hitting or exceeding personal targets
- An ability to gain access and influence decision-makers at the highest levels in client organizations
- Languages: Ability to negotiate in French and English (written & orally). German is an advantage.