B2b Operations Intern

Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Operations Internship Program and help us achieve our objective of Fighting the Black Market

Here at Batgroup, our objective is to become the global leader in providing “well-being at home” with high-quality cleaning services. With 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup, we have a variety of identities that we provide, allowing a large assortment of services, from booking a cleaning through Batmaid to hiring their house cleaning employees through Batsoft.

**What You’ll Be Doing**:
This isn’t just another internship — it’s your launchpad into the world of operations in a fast-growing, tech-enabled company. From day one, you’ll dive into meaningful work and help us shape the future of home services. Your contributions will matter.

**Operational Excellence & Customer Delight**:

- **Customer Experience**: Support the smooth running of our B2B operations, ensuring top-tier experiences for our corporate clients.
- **Customer Success**: Tackle challenges like agent absences and customer complaints with empathy and clever problem-solving — always aiming for a 5-star experience.
- **Agent Support**: Act as a point of contact for our cleaning professionals, helping them with day-to-day inquiries and ensuring they feel empowered and supported.
- **Quality Management**: Analyze client feedback and suggest improvements to elevate our service quality.
- **Operational Strategy**: Collaborate with leadership to enhance our internal processes and drive operational efficiency.

**Growth & Strategy**:

- **Process Improvement**: Bring your ideas to the table and help us optimize how we work — your voice counts.
- **Brand Strategy**: Assist in maintaining and shaping a consistent brand image across all markets.
- **Growth Hacking**: Work alongside our growth team to explore innovative ways to scale our business.
- **Sales & Marketing**: Support the planning and execution of creative campaigns to attract new clients and grow our user base.

**This Is What Makes You Successful**:

- You’re currently pursuing or have recently completed a Bachelor’s or Master’s degree — any field is welcome
- You’re curious, fast-learning, and energized by working in a dynamic, fast-paced environment.
- You bring an entrepreneurial mindset and take ownership of your work.
- You’re eager to grow — both professionally and personally.
- You enjoy working in an international and multicultural team setting.
- You speak English and German fluently (minimum C1 level in both).
- Bonus: You speak additional languages — we love diversity
- You’re excited by new technologies and love using digital tools to drive innovation.

**Duration**: 6 months, full-time

**Start Date**: May 2025 or negotiable

**Salary**:1'750 CHF gross monthly

**What Can You Expect?**
- A full-time internship where you're trusted with real responsibilities from day one.
- Hands-on experience with guidance and mentorship from a dedicated manager.
- A supportive, growth-oriented environment that encourages learning and continuous development.
- The chance to build practical skills and gain insights that will give you a competitive edge in your career.
- A dynamic, international team of young professionals who bring energy, creativity, and diversity to the workplace.