Epm (Weperform) Support Manager

Program Performance and Budget Division, Department of Program Planning and Finance, Administration, Finance and Management Sector

Grade - P4

Contract Duration - 1 year

Duty Station : CH-Geneva

Publication Date : 20-Aug-2024 Application Deadline : 03-Sep-2024, 4:59:00 PM

**1.** **Organizational Context**

a. **Organizational Setting**

The EPM (WePerform) Support Manager role is located in the Program Performance and Budget Division (PPBD), Department of Program Planning and Finance. The Program Performance and Budget Division is responsible for facilitating the planning and budgeting, implementation and monitoring, and assessment of the performance of WIPO's programs in accordance with WIPO's Results-Based Management (RBM) framework and the Financial Regulations and Rules. This work is underpinned by the Enterprise Performance Management (EPM) System.

b. **Purpose Statement**

In addition, the EPM Support Manager will significantly contribute to the Department of Program Planning and Finance and the broader ERP transformation initiative by driving the integration and alignment of WePerform within the new ERP landscape. This includes leading and participating in IT-related projects, ensuring seamless interface development, and promoting synergy across systems to support WIPO's strategic objectives.

The EPM Support Manager is also responsible for delivering expert support to the Program Performance and Budget Division during planning, monitoring, implementation, and performance assessment processes. This involves leveraging advanced data analytics and BI skills to mine and analyze data from the ERP ecosystem, prepare forecasting scenarios, and develop actionable insights. The incumbent will communicate these insights clearly and succinctly, supporting data-driven decision-making and enhancing organizational performance.

c. **Reporting Lines**

The incumbent reports to the Director, Program Performance and Budget Division.

d. **Work Relations**

The incumbent works closely with all PPBD team members, liaises with the ICT Department and the Information Security Section, and interacts with other business areas and stakeholders throughout the Organization, in addition to coordinating work with external providers, as required.

**2.** **Duties and Responsibilities**

The incumbent will perform the following principal duties:
**a.** **Ensure the seamless operation and integration of WePerform and its interfaces with other ERP systems, including Business Intelligence (BI) platforms. Oversee and coordinate the resolution of complex technical issues with external service providers, ensuring timely and effective solutions that uphold the system's reliability and performance. Exercise strong project management skills to manage these processes effectively.

**c.** **Lead unit testing and User Acceptance Testing (UAT) processes, including the preparation of detailed test scenarios, issue logs, and relevant documentation. Collaborate closely with business process owners and implementation partners to identify and implement effective solutions, ensuring high-quality outcomes. Demonstrate strong project management capabilities to coordinate these activities seamlessly.

**d.** **Maintain up-to-date business requirement and system documentation, ensuring accuracy and accessibility for all relevant stakeholders.

**e.** **Provide expert support to the Program Performance and Budget Division during planning, monitoring, implementation, and performance assessment processes. Conduct in-depth data analysis, prepare expenditure forecasts, and generate regular monitoring reports to inform decision-making. Utilize advanced BI tools and data analytics skills to deliver insights that drive strategic decisions.

**f.** **Ensure optimal service orientation and effective functioning of the WePerform Service Desk levels 1 and 2, adhering to ITIL best practices, taking ownership of the ERP adapted incident, problem, service request and event management processes; ensure proper tracking and timely follow-up of open tickets.

**h.** **Exhibit strong project management and independent working skills to address emerging challenges and opportunities in the context of ERP transformation initiatives.

**i.** **Perform other duties as necessary.

**3.** **Requirements**

**Education (Essential)**

Advanced university degree in information technology, computer science, statistics, mathematics, economics, information management or a related field. A first-level university degree plus two years of relevant professional experience in addition to the essential experience mentioned below may be accepted in lieu of the advanced university degree.

**Experience (Essential)**

Demonstrated ability to design, configure and support EPM SaaS solutions.

Experience in managing EPM support and coordinating with multiple stakeholders, including technical teams, business owners and external service providers.

**Experience (Desirable)**

**Language (Esse