Manager, HR Operational Services, Human Resources

Reporting to the Head of Human Resources, the Manager, HR Operational Services is responsible for leading and managing a team responsible for delivering HR operational services, with a deep focus on employee experience, operational excellence, data & analytics and HR process and system continuous improvement.

They support staff across the organization as well as the other functions of the HR delivery model. They own and manage the employee experience to create moments that matter during the employee lifecycle. They support the Head, Human Resources with the definition and the implementation of the current and next Global Fund People Strategy and support its implementation through the HR Operational Services pillar to support the enhancement of the Global Fund organizational culture.

The HR Operational Services (HROS) pillar is responsible for all operational (administrative and transactional) HR activities and provides a solid platform to support managers, staff, HR Specialists and HR Business Partners. The HROS supports staff members and line managers to embrace self-service and the tiered HR service delivery model. It is aimed at ensuring that employees’ and managers’ receive HR operational services through a customer-orientated, proactive, efficient and solution-oriented manner.

The HROS delivers consistent HR administration and transactions throughout the employee life cycle: contract administration, payroll coordination, compensation and benefits administration, recruitment and mobility services, data and analytics through a single user-friendly HR System, Workday (WD).

The HROS is one of the three key pillars of the HR Operating model and will deliver customer oriented and timely services based on service level agreements. The Manager, HR Operational Services manages a team of HR Operations professionals and will be working in very close collaboration with the Manager, HR Business Partnering, the Manager CoE and the Specialist, HR PMO & Advisory & Change.

Key Responsibilities
- Under the supervision of the Head of HR, the HR Operational Manager will:_
- Enable HR operating excellence by delivering efficiently and effectively across HR processes, with an emphasis on inquiry management, transactions, and specialized functional services;
- Oversee the change management of the HROS team through the continuous improvement of the Workday (WD) HR IT platform to ensure seamless business continuity and post golive system stabilization;
- In close collaboration with the Managers, HRBP and CoE, ensure continuous improvement with process and WD enhancements implementations following frequent assessments of HR processes and ensures smooth release of new WD versions throughout the year;
- Development and implementation a continuous improvement, automation and data & analytics roadmap to the HR pillars ensuring a gradual and steady optimization of HR operational services;
- Ensure the smooth delivery of administrative and transactional HR services, inclusive of general and knowledge-based HR inquiry services, HR transactions processing, data administration, reporting & analytics, escalation of complex inquiries and support to HR functional services (e.g. Learning, Performance and Talent, Compensation & Benefits, Health and Wellness);
- Provide strategic and operational insight and user support for WD ie. HRIS roadmap and operationalisations;
- Oversee the identification of further HR process automation through WD to increase efficiency and effectiveness of process
- Enhance the staff and people managers experience, and ensure direct access to information and data while providing the capability to generate workforce data and insights;
- Act as the focal point for external stakeholders directly involved in HROS, including the payroll outsourced provider, the Swiss Mission, and other vendors linked to the HROS activities;
- Effectively manage and develop the skills of the HROS team to provide seamless, consistent, transparent and timely customer-oriented HR services;
- Work in close collaboration with the HR Business Partners, the HR PMO and the CoE Leads and lists to ensure effective rollout and implementation of HR activities by providing data, administrative/transaction support, reporting and analytics to these groups.
- Drive the simplification of administrative work across HR teams;
- Improve the online and digital experience and implements solutions with project and change management discipline;
- Responsible for HRIS and audits relating to HROS, such as the financial and IT audits performed by the external auditors;
- Develop audit processes to drive compliance and continuously improve HR operations;
- Proactively identify process improvements across the HR function in close collaboration with the HRMT and propose extensions to existing HR technology and recommend a roadmap for process and system improvements to be implemented;
- Responsible to maintain all HR processes up to date, in a auditable way, a