Is Consumer Training Lead

Vor 7 Tagen

Zurich, Schweiz ABB Vollzeit

**IS Consumer Training Lead**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Working with Global Business Services, you will be responsible to create and make available consumer focused training and content with the objective of driving adoption of IS Services and establishing IS reputation as a consumer centric organization through provision of fit for purpose training and learning experiences leveraging internal and supplier training assets.

**This position reports to**:
IS Service Awareness & Communication Manager

**Your responsibilities**:

- Define and maintain Training plan in unison with CX Success Lead and CX Operations Manager and CX Marcom Manager
- Develop and gain approval of training assets, together with the Adoption
- Leads, Product Leads, Content Specialist, Channel Specialist and external agencies
- Develop a training and awareness curriculum for IT consumers of all levels, designing, putting together, and delivering courses and awareness sessions in multiple formats (online and face-to-face; self-paced and instructor-led; etc.).
- Deliver and Measure Training Campaigns
- Communicate outcomes to Senior Leaders in CX and business
- Provide Training Material consultancy and content to Product & Service product launch support.
- Build and maintain ABB IS ‘How to’ Video Library of short training content
- Project managing development projects liaising with various stakeholders to ensure constant flow of relevant and high-quality training
- Supporting the development of a strong internal training network within corporate and businesses to ensure scalability.
- Contribute to the CX transition to consumer centricity by building understanding and skills amongst Product and Service owners in the importance and process of IS training
- Ensuring all training material is of a consistent quality and tightly aligned to ABB brand and Tone of Voice
- Continues improvement of all aspects of training activities

**Your background**:

- Bachelor’s Degree in related fields (Technology, Communication, Learning Management)
- Advanced Certification in Learning Systems of similar
- Proven education or experience with adult learning principles, didactics, methodologies, course design techniques and training evaluation
- Proven education or experience in learning facilitation
- Minimum of 8 years professional experience in training delivery
- Minimum of 2 years professional experience in a Change Management role
- Minimum of 2 years in project management
- Strong knowledge of Office 365 and an understanding of the Microsoft Road Map
- Experience within ABB business and ABB users would be an advantage

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