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Job Title: Room Booking Coordinator - Level 2
Summary: We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.
Key Responsibilities:
· Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
· Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.
o Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate
· Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.
· Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.
· Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.
· Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.
Preferred Skills:
· Attention to detail and high level of organizational skills
· Knowledge of vendor systems, tools, and processes
· Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel
· Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues
· Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle
