L3 Support Engineer

vor 1 Tag

Emmen, Schweiz ALSO Vollzeit

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide.

In 2023, net sales of the Swiss-based company, which employs about 4 000 people, amounted to 11.1 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 540 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source. ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area. For more information visit: www.also.com

In this role, as a Platform Support Engineer, you will provide level 3 support and closely work with development teams and ensure proper support given to our customers/partners on time by performing root cause analysis, providing solutions.

We offer you a stimulating environment and the opportunity to work in agile, motivated, and experienced international team.

Job description, tasks:

Apply in-depth troubleshooting and debugging along with deep knowledge of systems, databases, and applications to get to the root cause of the customers issue. Provide L3 support to the requestors (Report exports, Account Moves, Issue troubleshooting) Analyze recurring issues and suggest new solutions (feature, process, etc) with the goal of decreasing escalations to 3rd level. Customer consultations on API integrations. Close collaboration with development team members to address the long-term fixes. Execute API calls and when needed for troubleshooting the apps. Participation in workshops and demos. Participation in IT audits. Maintain existing code base by fixing bugs and make refactoring.

Your profile:

The candidate should experience supporting SaaS solutions. Being able to troubleshoot systems that are built and deployed in Azure and integrated with API’s. Eager to learn and be able to overtake simple defect fixing. Experience in Application Testing and Troubleshooting – FrontEnd and BackEnd parts of the product, Experience in testing environment management and git, Basic knowledge of databases and Linux, Experience in testing Soap and REST APIs, Curious and problem-solver mindset, Excellent in time-management and multitasking, Skilled in verbal and written communication skills (English).

Considered as Advantage:

Bachelor's or master's degree or relevant education considered as an advantage Interest in Testing industry evolution and CI / CD Practices Experience in scripting – JS, Python, or any other Any IT certification

We offer

Work in an industry that is changing rapidly. Dynamic organization in the international environment. Skilled and helpful colleagues. Growth to overtake SDLC practices (Analysis, Development, Testing, Automation or DevOps). Opportunities for personal development. Competitive conditions.

We look forward to receiving your CV, application and salary expectation send to

Please add "Support Engineer” the subject field

.

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.

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