Experience Development

Vor 2 Tagen

Geneva, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

The Experience Development & Delivery Senior Manager will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is next in terms of the vacation experience while driving incremental profitability & satisfaction for the MSC brand. 

Reporting to the Head of Guest Experience Innovation, this person will support various strategic rollout efforts on new ship projects. This role will lead all elements of the guest experience, from guest experience brief, through execution, ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of operational feasibility. This person will work collaboratively with other teams including Hotel Operations, F&B, Entertainment, Newbuild, Marketing, Corporate Communications, Sales, and Revenue Management. All product information for guest communication, validation of execution and audit process post-delivery will be established and maintained by the Guest Experience Innovation team.

KEY ACCOUNTABILITIES

• Provide direct management, direction and collaboration with all partners and stakeholders ensuring that the products being created are viable, feasible and desirable for our guests. In addition, the Manager must foster and develop a highly collaborative team dynamic and approach that connects various disciplines from the brand, operations, and all partners to ensure a successful product.

• Accountable for the products and experiences that are developed for MSC and is ultimately responsible for the final delivery of the product realising the strategic vision and bringing to life the desired experience for our guests.

• Work with Operations, Newbuild, Marketing and senior leadership to ensure proper awareness, collaboration, approvals, and planning is not only in place, but seamlessly integrated into a repeatable process.

• Work with creative partners to name, create visual identity and craft narratives to bring the concepts to life.

• Collaborate with Hotel Operations on onboard programming and expectations to deliver on what's been established as the desired concept and ensure that architects and experience designers capture the experience accurately.

• Work closely with operations and design teams on lead run of show events to showcase the product and ensure the guest experience will deliver on strategy/vision.

• Work closely with the Marketing, Communications, Public Relations, Creative Agencies and Revenue Management teams to ensure the latest information is being accurately depicted in the brands communication and systems.

• Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiences.

• Support the product development leadership by developing start up plans to ensure each concept / experience is flawlessly executed from initiation.

• Provide critical information regarding the concept and experience to key areas of the business to develop a cross functional launch.

• Foster collaborative cross functional team relationships with key stakeholders involved in the day to day projects.

• Identify short- and long-term roadmaps and effectively project manage timelines and deliverables.

• Ensure leadership is informed and in the know of updates, project status and deadlines via over communicating and status documents.

• Perform other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS (skills, competencies, experience)

• Bachelor’s Degree required.

• 4-6 years business, product marketing or operation experience.

• 4+ years of experience in the cruise industry or hospitality/guest experience products.

• 2+ years youth/family and activities/education/recreation experience a plus.

• Past Experience working with Architects/Designers/Creative & Innovation Consultants a plus.

• Strong execution, project management, creative, and critical problem-solving skills.

• Ability to grasp the complexities of the business to effectively translate that into an action plan.

• Able to manage and prioritize multiple projects simultaneously.

• Experience on Design process or some experience on Customer Journey Mapping.

• Experience in managing internal and/or cross functional teams.

• Ability to assemble, lead and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders.

• Proven ability to collaborate with others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organisation.

• Willingness to take personal initiative.

• Willingness and flexibility to travel 20% - 30%.

• Strong business acumen.

• Strong storytelling and presentation skills, experience presenting to executive leadership.

• Candidate must possess strong written and oral communication skills, including the ability to communicate effectively at the senior most executive levels of a company.

• Attention to detail and follow-through.

• Strong key computer skills (Excel, PowerPoint, Outlook)+.

• Fluent in English, proficiency in Italian or French preferred.

VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.



  • Business Analyst with MES experience

    Vor 3 Tagen

    Geneva, Schweiz Epam Vollzeit

    Description ABOUT THE ROLE We are looking for a Business Analyst with experience in MES (Manufacturing Execution Systems) and ideally with a strong background in DELMIA Apriso to join our team in Geneva (French-speaking part of Switzerland) supporting our client in the watch manufacturing sector. The successful candidate would be responsible...

  • Information Security and Data Leader

    Vor 2 Tagen

    Geneva, Schweiz SPD Development Company Ltd Vollzeit

    We are looking for an Information Security and Data Leader to join our Marketing team.This role has a dual purpose of a) leading the information security compliance for SPD GmbH (Switzerland), SPD Development Company Ltd (Bedford, UK) and SPD Trading Shanghai (China) by ensuring appropriate processes and policies are established and maintained to ensure...

  • DIGITAL MARKETING

    Vor 2 Tagen

    Geneva, Schweiz Coty Vollzeit

    DIGITAL MARKETING - OMNICHANNEL EXPERIENCE INTERN At Coty we are looking for ambitious interns with a hands-on mentality. As a Digital Marketing & Omnichannel intern you will be a member of the Coty Geneva Digital team looking after Travel Retail area. This internship is based in the Coty head office in Geneva (Switzerland). RESPONSIBILITIES As...

  • Lead, Urban Innovation, Business Development

    Vor 2 Tagen

    Geneva, Schweiz World Economic Forum Vollzeit

    The World Economic Forum is the International Organization for Public-Private Cooperation. We believe that progress happens by bringing together people from all walks of life who have the drive and the influence to make positive change. In this spirit, the Forum engages the foremost political, business, and other leaders of society to shape global,...

  • Senior Associate, CFO Network and Redefining Value

    Vor 2 Tagen

    Geneva, Schweiz World Business Council for Sustainable Development Vollzeit

    Responsibilities and duties: Use international and technical expertise to monitor and analyze external trends and developments to inform the evolution of the CFO Network and Redefining Value workstreams and engagement Coordinate high-level virtual and in-person meetings for CFOs and other executives across multiple geographies. Contribute to the...

  • Business Development Manager

    Vor 2 Tagen

    Geneva, Schweiz JTI Vollzeit

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: Business...

  • FP&A Controller

    Vor 5 Tagen

    Geneva, Schweiz Michael Page - Switzerland Vollzeit

    About Our Client Our client is a fast-growing player in its chosen indusrty. Recently undergoing significant expansion, they have structured key departments such as HR, accounting, and development to support growth. With their Swiss headquarters based in Geneva, the organization is poised to achieve new heights and seeks an agile and talented Controller to...

  • Scientist Fragrance Product Development

    Vor 2 Tagen

    Geneva, Schweiz Coty Vollzeit

    SCIENTIST in Product Development team You will have the opportunity to contribute to the development of iconic fragrances, while working alongside a world-renowned team at Coty, a leader in the fragrance industry. As a Scientist in our Fragrance Product Development team will take part of the planning and execution of a broad range of technical tasks,...

  • Internship: Business Development

    Vor 2 Tagen

    Geneva, Schweiz CyberPeace Institute Vollzeit

    The CyberPeace InstituteThe CyberPeace Institute protects the most vulnerable in cyberspace. We deliver cybersecurity assistance and hold all actors accountable for ensuring peace in cyberspace by exposing the human harm caused by cyberattacks and disinformation. We advocate against the unacceptable use of artificial intelligence to threaten international...

  • Senior Finance Manager

    Vor 3 Tagen

    Geneva, Schweiz SPD Development Company Ltd Vollzeit

    Purpose of roleResponsible for providing financial leadership and business partnering to the Product Supply (PS) function; including but not limited to forecasting, analysis, actuals reporting and controls.Main ResponsibilitiesSupply Chain Financial Planning & Actuals ControllingAnalyse monthly COGS (Cost of Goods) and Inventory actuals in collaboration with...

  • Applied physicist in developments for CPV probes

    Vor 2 Tagen

    Geneva, Schweiz CERN Vollzeit

    Job Description Your responsibilities Are you ready to work at the forefront of accelerator technology and innovation? Join the (SY), which is responsible for the beam-related technical systems of the CERN accelerators. The SY teams design, build and operate equipment systems in all CERN accelerators, and are engaged in ambitious forward-looking...

  • R&D Engineering Co-Op

    Vor 2 Tagen

    Geneva, Schweiz Roquette Frères S.A. Vollzeit

    Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...

  • Technical Architect

    Vor 2 Tagen

    Geneva, Schweiz Mavericx Vollzeit

    Job Description We currently have an opportunity for a Technical Architect in our Geneva, CH location.Roles and Responsibilities – Responsible for creating & delivering, in a timely and accurate fashion, Web and CRM solutions using Web and Salesforce technologies– Responsible for the application design, development and support of Web and Salesforce...

  • Consultant - Online Learning and Education - Developer and Facilitator

    Vor 2 Tagen

    Geneva, Schweiz United Nations Institute for Training and Research Vollzeit

    Organizational Unit Peacekeeping Training Programme Unit (PTPU) Expertise OVERVIEW In partnership with relevant higher education institutions, the Online Learning and Education Unit, part of the Peace Division, has designed and implemented Master Programs and Post-Graduate Specializations focused on providing high-quality capacity-building solutions...

  • Senior Typescript

    Vor 3 Tagen

    Geneva, Schweiz Mina Foundation Vollzeit

    Mina Foundation serves oversees the Mina Protocol the worlds leading Zero Knowledge Proof powered Layer One Blockchain. Mina Foundation is looking to expand our software development team as we are in the midst of developing our zK development environment and rolling out zK applications making developing applications on top of of Mina Protocol and harnessing...

  • SPA Trainer

    Vor 2 Tagen

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction. KEY...

  • Research Manager – Research

    Vor 2 Tagen

    Geneva, Schweiz IMPACT Vollzeit

    We are currently looking for a Research Manager to join the Global Humanitarian Planning and Prioritization Unit in HQ. Grand Bargain signatories required that humanitarian needs assessments be impartial, unbiased, comprehensive, context-sensitive, timely and up to date. This requirement was designed to inform more effective and equitable prioritization...

  • Développeur .Net/Angular

    Vor 2 Tagen

    Geneva, Schweiz Talan Vollzeit

    Company Description For 20 years, Talan has advised major companies and administrations, supported them, and implemented their transformation and innovation projects. The Group places innovation at the heart of its development and operates in areas related to technological changes, such as Big Data, IoT, Blockchain and Artificial Intelligence.  ...

  • Senior Software Engineer

    Vor 3 Tagen

    Geneva, Schweiz Bottomline Vollzeit

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • DevOps Engineer

    Vor 3 Tagen

    Geneva, Schweiz Taleo Consulting Vollzeit

    Mission. Do you want to start an ambitious and challenging career? Would you like to work in an exciting and fun environment? Do you thrive in work environments that push you to be your best? Taleo Consulting is a management consulting group with offices in Luxembourg, Paris, Brussels, Amsterdam, Geneva, Barcelona, Singapore, and Lisbon. As a...