Manager Financial Services, Customer Experience

Job description Location: Zurich, Switzerland Work Pattern Percentage: 80-100% Shape the future of Switzerland’s digital transformation At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how our clients interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland. How you can make an impact As a Manager Financial Services within Deloitte Digital, you will work with Switzerland’s leading major and mid-market financial institutions to shape how they interact with their clients on a daily basis. Using agile and CX principles, you will take the lead in the conceptualization, design and delivery of customer-facing digital products, analyze front office processes. Your responsibilities will include:Lead the end-to-end delivery of CX and digital product engagements, ensuring alignment with client objectives and business outcomes Take full ownership of project delivery, managing large-scale, multi-disciplinary teams across design, technology, and business functions to ensure seamless execution Establish and maintain trusted, executive-level relationships with senior client stakeholders, acting as a strategic advisor on digital transformation, customer experience, and product strategy engagements Champion agile project management practices, continuously improving delivery frameworks to enhance efficiency and quality Mentor and develop team members and subject matter experts, building functional expertise and leadership capabilities within both client and partner organizationsLead presentations and workshops with senior leadership, clearly articulating complex business challenges and digital solutions Identify new business opportunities and contribute to growth initiatives within the Financial Services practice Be an intrapreneur and further shape your personal and professional skillsets through engagement with initiatives you’re passionate about within Deloitte Who We Are Looking For  To be successful in this role, you should have: A Master’s degree in finance, business/economics, digital management, or STEM subjects5-8 years of relevant work experience in a transformative role at a financial institution, or in a consultancy / agency working for financial services clients with evidence of delivering end-to-end projects in the relevant space Ability to work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly Strong project management skills including agile development and ability to manage large-scale projects from brief to delivery Excellent presentation and communication skills with the ability to articulate business problems and digital solutions to senior stakeholders Competent in developing and nurturing functional expertise to lead and grow teams of experts with partner- and client organizations Passion for the value that CX and digital solutions can unlock for users and businesses Your Team  Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries. Careers at Deloitte. Choose your impact. At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energizes you. At Deloitte, you can choose your impact. In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organizations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn. Join us and become part of a global network of like-minded people dedicated to making a difference, whether by or improving 100 million futures by 2030.