Customer Success Manager

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and stablecoins. We are looking for ambitious and driven individuals to support our rapid global growth. Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers. By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty. We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges. Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships. Tasks As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus. You will work closely with the sales team. Your tasks will include: Increase customer retention and satisfaction Expand customer's adoption of Taurus solutions Renew contracts and reduce churn Ensure customers get fast time-to-value Collect customer feedback and close feedback loops Lead initiatives to publish customer references/success stories Requirements Bachelor’s or master’s degree in economics, finance or business administration 3-5 years’ work experience in banking, finance, trading or fintech Experience in B2B software sales, customer success or account management Interest in Blockchain, Digital Assets, Cryptocurrencies Fluent in German and English; French a plus A Customer Success Manager (CSM) requires a combination of skills to effectively fulfill its responsibilities: Strong interpersonal skills to build and maintain positive relationships with customers Ability to think critically, to propose effective solutions Deep understanding of the product or service he/she is supporting A customer-centric approach, prioritizing customer satisfaction and success Project management, handling multiple customer accounts simultaneously Strong teamwork, resilience and adaptability Ability to adapt communication to various stakeholders (technical and business-oriented, project manager, C-level,.) Passion for learning, staying updated on industry trends, new technologies, best practices Benefits An opportunity to work at the intersection of digital assets and finance A skilled and experienced team, including world-renowned experts A fast-paced learning environment, entrepreneurial spirit and team spirit A great moment to join as the company grows and expands State-of-the-art technology and IT infrastructure Hybrid remote work and flexible working hours Fun team events As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal-opportunity employer. Note We will not consider applications via agencies. taurushq[.]comTaurus is a fintech company and global leading infrastructure provider, allowing its clients to manage any digital asset - cryptocurrencies, tokenized assets, and digital currencies – with one unified platform. We are a team of entrepreneurs and experts working hard to create the capital markets infrastructure of tomorrow.