Customer Service Executive
Vor 3 Tagen
Main Responsibilities:Order Coordination end to end for assigned Region Travel Retail & Distributor Markets Order entry in SAP system include availability & freshness check, allocation requests and credit block release Monitor all relevant process steps after order entry until customer receives shipment Maximizing on-time and in-full service level Coordination of orders from Singapore warehouse and German warehouse Control shipment costs via release process and freight invoice check Complaint management related to shipments including returns management, credit note and follow up on corrective actions Special order handling of BA allowance shipments and free of charge shipments (FOC) Management of internal and external communication Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc Frequent exchange with sales teams to align on priorities and special promotions or product launches Setting up a priority plan for the monthly deliveries Work on continuous improvements on the order process (i.e. sustainability, lean management) Manage constant changing requirements in the markets in a professional manner Regular exchange with CS team from HQ to share best practices Maintain accurate data Enter and use the shared order status overview file Upload price files in SAP Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder Update master data of new products for specific TR / DM customers Review export documents (i.e. invoices, packing list, CITES) Requirements: Education in Business Administration, preferably some experience in the customer service (B2B) or export industry Good team player that shows initiative and an exact and efficient work manner Fast learner, able to work under pressure, reliable and communicative MS-Office, SAP-Know how is an advantage Fluent English, Mandarin or Cantonese preferred
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Supervisor Customer Service
vor 1 Woche
Volketswil, Schweiz Coesia Vollzeit**About Hapa** Hapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less...
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Head of Customer Service
vor 2 Wochen
Volketswil, Schweiz Coesia Vollzeit**About Hapa** Hapa, headquartered in Volketswil, Switzerland, is a leader in on-demand printing and late-stage customization for the pharma & healthcare industry. Hapa's mission is to empower customers to improve lean production with printing solutions that add value to packaging processes, being a proud supplier to nearly all of the major pharmaceutical...
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CRM Executive LP
vor 4 Wochen
Volketswil, Schweiz La Prairie VollzeitRole Purpose / Mission Support client activations and daily operation of CRM team Main Accountabilities Assist in the development and implementation of CRM strategies to enhance customer engagement, retention and upgrade, through various lifecycle programs and client events Coordinate client communication calendar and work closely with agency for...
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CRM Executive LP
vor 1 Tag
Volketswil, Schweiz La Prairie VollzeitRole Purpose / Mission: Support client activations and daily operation of CRM team Main Accountabilities: Assist in the development and implementation of CRM strategies to enhance customer engagement, retention and upgrade, through various lifecycle programs and client events Coordinate client communication calendar and work closely with agency for...
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Volketswil, Schweiz e-selection AG VollzeitUnternehmerische Verantwortung übernehmen. Zukunft gestalten. Unser Auftraggeber ist ein etabliertes, inhabergeführtes Gebäudetechnikunternehmen mit jahrzehntelanger Marktpräsenz. Seit den frühen 1950er-Jahren stellt es sich erfolgreich den dynamischen Herausforderungen des Marktes und nutzt den rasanten technologischen Wandel in der Haustechnik sowie...
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Bereichsleiter:in Service Sanitär und/oder Heizung
vor 23 Stunden
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Key Account Manager Private Hospitals
vor 2 Wochen
Volketswil, Schweiz professional.ch VollzeitWillst du die Zukunft des Gesundheitswesens mitgestalten? Wir bei Siemens Healthineers setzen auf Menschen, die ihre Energie und Leidenschaft diesem Ziel widmen - das sagt schon unser Unternehmensname. Er steht für den Pioniergeist unserer Mitarbeitenden, gepaart mit unserer langen Tradition als Technologieanbieter in der stets dynamischen...
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Supervisor Product Life Cycle
vor 1 Tag
Volketswil, Schweiz HAPA VollzeitSupervisor Product Life Cycle (a) Numero lavoro CGS12828 Nazione Svizzera Sede: HAPA Città Volketsvil About Hapa Hapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio encompasses...
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Supervisor Product Life Cycle
vor 23 Stunden
Volketswil, Schweiz HAPA VollzeitSupervisor Product Life Cycle (a) Numero lavoro CGS12828 Nazione Svizzera Sede: HAPA Città Volketsvil About Hapa Hapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio encompasses...
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Technical Support Engineer
vor 1 Woche
Volketswil, Schweiz HAPA AG VollzeitAbout HapaHapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and...
